Búsquedas recientes

No hay búsquedas recientes

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

Nueva publicación
Mostrar todas
    Ordenar por actividad reciente
      Are there Rate Limits on ticket endpoints other than account ids?
      I am running an api that makes calls to zendesk on behalf of my customers. They give us their account ids and that's wha...

      Publicado 04 mar 2025 · Travis Spangle

      1

      Seguidor

      0

      Votos

      1

      Comentario

      How do I alter column widths please?
      Respondidas
        Hi How do I change the column widths please? I need all of these columns. I need to see all of them at the same ti...

      Publicado 11 ene 2020 · Paul Wooster

      18

      Seguidores

      13

      Votos

      14

      Comentarios

      Omnichannel routing for L1 and L2
      I have approximately 200 categories of tickets (there are conditions on conditions on conditions in my form!) which can ...

      Publicado 04 mar 2025 · Dean Paquola

      0

      Seguidores

      0

      Votos

      0

      Comentarios

      entries in views
      Is it possible to set the entries which have been edited due to new information or updates to bold or italic? I have sea...

      Publicado 03 mar 2025 · Dennis Lubberding

      0

      Seguidores

      0

      Votos

      0

      Comentarios

      Email notifications based on ticket thresholds
      I am looking for a way to send a notification to specific agents when an organization's open ticket count exceeds a cert...

      Publicado 09 may 2024 · bill cicchetti

      9

      Seguidores

      1

      Voto

      9

      Comentarios

      Extract date from subject and pass it to a custom field
      Respondidas
      Hello, We have given our customers a standard subject line that they can use to raise tickets. Something like this: Boo...

      Publicado 01 nov 2023 · karankuwarbidxb

      3

      Seguidores

      1

      Voto

      8

      Comentarios

      Is there a way to set that when a light agent makes an internal note on a ticket, it will set the ticket to open (if it is on pending or on-hold)?
      Respondidas
      Hi! We have many CSM's who will internally place a note on a ticket between a CX Agent and a client - and if the ticket...

      Publicado 14 jul 2023 · Alexander Coburn Davis

      9

      Seguidores

      0

      Votos

      8

      Comentarios

      Comment mettre en place un blocage/avertissement lors de la mise en attente d'un ticket selon certaines conditions ?
      Bonjour,   Dans mon formulaire j'ai un champ de type liste déroulante avec plusieurs choix et je voudrais qu'un avertiss...

      Publicado 19 feb 2025 · Catherine CHAPLAIN

      1

      Seguidor

      0

      Votos

      1

      Comentario

      Bug?: Fields are not required for agents when submitting the ticket as an end user
      As an admin, I would like to require fields when agents are submitting tickets that match when an end user submits the s...

      Publicado 25 feb 2025 · mfg

      0

      Seguidores

      0

      Votos

      0

      Comentarios

      Organization fields in each ticket
      Respondidas
      Hi, I am trying to solve an issue and I am not sure where to start. We sometimes have organizations that require specia...

      Publicado 16 feb 2022 · Claus Meisel

      12

      Seguidores

      1

      Voto

      12

      Comentarios