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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Responding to Messaging Tickets without updating status
      Respondidas
      We respond to many Messaging tickets daily, but our agents must use up their valuable time assigning the ticket to thems...

      Publicado 19 jul 2024 · Jack

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      Auto CC'ing client users but including logic on product for Orgs that have multiple products
      So today I am able to auto-cc client users on tickets when tickets are created for the org that they are associated to. ...

      Publicado 11 jul 2024 · Jake Warren

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      Answer bot article recommendations - disable self close by user
      A lot of our customers are appearantly self closing tickets, by accident.    The answer bot suggests articles and the cu...

      Publicado 21 jul 2024 · marcel vuijk

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      Not sending email if blanks
      My company uses Macros to send basic information to our clients. There are fields we add to these macros, but not every ...

      Publicado 31 oct 2024 · Emily Baker-King

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      KB Language
      When tickets come in from another country (ie. EN-GB) this defaults the search in the KB (book on the right side of the ...

      Publicado 04 sept 2024 · Nora

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      JSON export file not matching documentation, unable to fix
      We're trying to parse the Zendesk JSON ticket export file that we downloaded from the admin center.  The documentation a...

      Publicado 29 dic 2024 · Ryan Ozimek

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      Organizing groups per brand
      Hi,  Our company has three distinct financial groups, each aligned with a specific business vertical. I am looking for a...

      Publicado 09 oct 2024 · Bruno Gabriel

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      Trigger - Notifying assignee as main recipient and followers as CC for the email
      Hello   I want to add a notify action to a trigger. On the new ticket, I want to send an mail to the assignee as main re...

      Publicado 30 dic 2024 · Ido Shabi

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      Way to organize Problem/Incident ticket data?
      Has anyone found a good way to organize these tickets that are linked together? The way we operate is for every product ...

      Publicado 11 jul 2024 · Jake Warren

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      Opening authenticated image via API
      Our Zendesk application connected to Twitter and sometimes our customer send image via Twitter DM. In Zendesk the image ...

      Publicado 23 jul 2024 · Rangga Putra Pertama

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