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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Response to emails no longer includes a copy of the email body
      Respondidas
      Some time ago, the response to emailed zendesk tickets included the contents of the email sent to zendesk and included i...

      Publicado 12 mar 2021 · Mike Glew

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      Gmail variants
      Respondidas
      Hello, Is there any way to account for gmail.com/googlemail.com variants within Zendesk automatically?At present, we ha...

      Publicado 24 mar 2021 · Rick Weaver

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      Importing only 1-2 emails GSuite
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      Hi, I want to only import emails from a few email addresses from GSuite. Right now it's importing all my incoming email...

      Publicado 16 mar 2021 · #6540

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      How long are Solved tickets searchable
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      When a ticket status is changed to Solved, how long are they searchable within Zendesk?  

      Publicado 08 mar 2021 · Jeff Friedman

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      How do I view all the support tickets?
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      I was just simply trying to find out a way to look at all of the support tickets in Zendesk Support, including those tha...

      Publicado 08 mar 2021 · Alton Johnson

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      Sending message to clients
      Respondidas
      Good morning,   I use Zendesk Enterprise at the company. If its possible to agent can send e-mails to the clients or c...

      Publicado 23 mar 2021 · Marta

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      Cut and Paste from Word always goes to an internal note
      Respondidas
      Hi folks, I create a ticket in the Zendesk (browser). In Outlook, I paste fully formatted text cut from a Word document...

      Publicado 23 mar 2021 · Steve Mayer

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      Printing formatting
      Respondidas
      When printing a ticket, some tickets print header and body of ticket on 1 page and some tickets print the header on one ...

      Publicado 22 mar 2021 · Michael Bui

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      Sending an email without creating new ticket first
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      We have an issue where we can reply to customers via email but not create new emails straight out of the bin. First, we...

      Publicado 03 mar 2021 · Kyrsten Lindgren

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      Need to restore deleted data in Zendesk
      Respondidas
      Hi All, Need your quick inputs to restore the data back. We have deleted the Zendesk data by mistake in one of the clie...

      Publicado 21 mar 2021 · Krishna Mohan

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