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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


In our organization, sometimes the CC'ed users (mostlly our internal team members who are not on zendesk) try to create ...

Publicado 13 nov 2024 · karankuwarbidxb

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In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...

Publicado 28 oct 2022 · Mike

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Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, th...

Publicado 14 abr 2021 · Francisco Manalo

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Hi Guys,   I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use...

Publicado 07 nov 2024 · Al

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Hello,  We are currently facing an issue where our client is passing us extra volume from another source, by sending ind...

Publicado 16 sept 2024 · Mauro P

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Suddenly, keyboard shortcuts / autocorrect aren't working in the Zendesk ticket reply area in the admin in Safari.  Is ...

Publicado 10 feb 2023 · mws

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We have an automation that sets tickets created on Saturday and Sunday to a Weekend Schedule.   I'm trying to figure out...

Publicado 06 nov 2024 · Zach Ihle

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How can we remove the numbers next to the views Shared and Personal?

Publicado 15 oct 2024 · Michiel De Pauw

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We're currently trying to decrease our one-touch ticket rate and a large number of our tickets are merging duplicate tic...

Publicado 13 may 2022 · Wattpad Help

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We have several ticket forms available to meet the needs of our business, and these same forms are available on our Help...

Publicado 22 dic 2021 · Tino R.

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