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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Zendesk email Outlook functionality
      Respondidas
      Dear Zendesk community, I've searched most of your articles, but unfortunately couldn't find  100% answer of what I'm l...

      Publicado 20 ene 2021 · SUNKKAA

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      Where to configure fields which are common to sub-domain ?
      Respondidas
      We need to configure few custom fields for our ZAT app. And these fields are common across the sub-domain. Please guide...

      Publicado 02 feb 2021 · Sushant Patade

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      Search query for All tickets with status On-Hold and no Due Date set
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      I would like to have a search query that shows me all tickets that have the status On-Hold and no due date set. Those d...

      Publicado 08 feb 2021 · Falko Sieverding

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      Tables in Tiket
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      Hi, I sometimes copy and paste a table into a ticket, but then I don't like the look of it, so I try to delete the tabl...

      Publicado 03 feb 2021 · Grant Mason SMC ZD

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      Importing data into Zendesk as ticket?
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      Hi All, I have got a dataset (.CSV) and I need to import each line in the dataset as a ticket in Zendesk. Do anyone how...

      Publicado 04 ene 2021 · ezhil

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      Deleting signature from tickets with a particular tag
      Respondidas
      Hi, we connected Zendesk with different marketplaces. Tickets submitted from there gain a proper tag like "amazon". Now ...

      Publicado 26 ene 2021 · Jan Fendel

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      Can we make a private comment public?
      Respondidas
      We need the ability to make a private comment public after review. Does Zendesk support that?  

      Publicado 28 ene 2021 · Aniqa Elahi

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      New tickets created as private note
      Respondidas
      Hi, Is it possible to have new tickets created from a defined email address to be a private note? I ask this as we gen...

      Publicado 10 feb 2021 · Daniel Hart

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      Single email for the group
      Respondidas
      Good afternoon people! I need some help. I need to link an email box to a ticket group. For when the group creates the...

      Publicado 21 ene 2021 · Pedro Agente Zendesk

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      Public replies not being received by clients
      Respondidas
      Hello, I have sent test emails as a "client" to our support account using my work email address. As I also have access ...

      Publicado 02 feb 2021 · Petrina Kamya

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