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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      CCing non registered users/unverified email
      Respondidas
      Hi ! We have set up a restricted access to our Zendesk instance with some domains listed in the allow list and all othe...

      Publicado 12 feb 2021 · Anaïs France

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      Send in bulk email to Zendesk Support/Zendesk sandbox
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      I need to create virtual email data for training purpose in Zendesk Support/sandbox (~1k email). I tried using script to...

      Publicado 03 mar 2021 · CS Agent

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      Customer's response to support ticket shows up as phishing email to her cc'd recipients
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      When my customer responds to an existing ticket, it shows her name as the person replying mismatched with our support em...

      Publicado 22 feb 2021 · Janice Darlington

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      Instead of Support Form, change to mailto
      Respondidas
      Currently, our organization has a support web form which has the user input their own email to submit a request.  We'd ...

      Publicado 25 feb 2021 · Kristen Malecki

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      Merge IF same email
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      Hello,  My client email use again before we get the time to reply.  I want to take all my 10000 emails and automatical...

      Publicado 15 feb 2021 · Janny Support

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      How long are Solved tickets searchable
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      When a ticket status is changed to Solved, how long are they searchable within Zendesk?  

      Publicado 08 mar 2021 · Jeff Friedman

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      How to count emails by alias
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      I have zenddesk on support@company.com but I want emails on sent to the alias guest@company.com to forward to zend desk....

      Publicado 01 mar 2021 · Scott Weiner

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      Zendesk Ticket Deletes Response Before Finished with Response
      Respondidas
      When responding to a client, if we copy and paste a picture or link into the ticket, click back up towards the top of ou...

      Publicado 19 feb 2021 · Elaina McClure

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      unable to receive email notification from time to time
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      Hi Support,  When I created a ticket and others reply, sometimes I'll receive email notification and sometimes not, how...

      Publicado 19 ene 2021 · Lai Ching Lo

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      Sending an email without creating new ticket first
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      We have an issue where we can reply to customers via email but not create new emails straight out of the bin. First, we...

      Publicado 03 mar 2021 · Kyrsten Lindgren

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