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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Gmail variants
      Respondidas
      Hello, Is there any way to account for gmail.com/googlemail.com variants within Zendesk automatically?At present, we ha...

      Publicado 24 mar 2021 · Rick Weaver

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      Using liquid to change html contents of email template
      Respondidas
      Hi all! I've created a navbar to sit in all the outbound emails we send, as we now have a second support team I would l...

      Publicado 05 abr 2021 · Danny Spooner

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      Importing only 1-2 emails GSuite
      Respondidas
      Hi, I want to only import emails from a few email addresses from GSuite. Right now it's importing all my incoming email...

      Publicado 16 mar 2021 · #6540

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      How do I close all tickets before 2021?
      Respondidas
      I have more than 15,000 open tickets. I want them all closed. How can I do this? 

      Publicado 05 abr 2021 · Patrick Mulroy

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      Sending message to clients
      Respondidas
      Good morning,   I use Zendesk Enterprise at the company. If its possible to agent can send e-mails to the clients or c...

      Publicado 23 mar 2021 · Marta

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      Lots of customer emails in spam suddenly
      Respondidas
      I was wondering why the ticket number was so low in the last few weeks. Then I learned why. Most of the tickets were ma...

      Publicado 29 mar 2021 · Edin C.

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      Cut and Paste from Word always goes to an internal note
      Respondidas
      Hi folks, I create a ticket in the Zendesk (browser). In Outlook, I paste fully formatted text cut from a Word document...

      Publicado 23 mar 2021 · Steve Mayer

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      Block E-mail
      Respondidas
      HI Can someone please guide me on how to block tickets sent to me that are copied to a particular e-mail address with t...

      Publicado 25 mar 2021 · Meshal Mazen

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      Printing formatting
      Respondidas
      When printing a ticket, some tickets print header and body of ticket on 1 page and some tickets print the header on one ...

      Publicado 22 mar 2021 · Michael Bui

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      Need to restore deleted data in Zendesk
      Respondidas
      Hi All, Need your quick inputs to restore the data back. We have deleted the Zendesk data by mistake in one of the clie...

      Publicado 21 mar 2021 · Krishna Mohan

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