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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Hello,I woud like to add "Requester" column in the Suspended and Deleted ticket views.How to do it ? Thank you

Publicado 05 ago 2021 · Renaud Croix

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Hi! Second day of Zendesk here.I have looked for answers but could not find anything similar.   When I see a new tick...

Publicado 06 ago 2021 · Nico V

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Hi Zendesk! We learned that Zendesk tickets support HTML.  Do you know if it supports all HTML features, or only a subs...

Publicado 04 ago 2021 · Jessica Su (Data)

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Hi Zendesk, Related to bug reporting, I would like to attach the user logs from our game to each ticket that is sent to...

Publicado 03 ago 2021 · Nacho Cortés

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We are seeing a number of suspended tickets being generated.  I tried to apply triggers and automation but they don't ap...

Publicado 27 jul 2021 · Bill Spies

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We have begun using the Clone Ticket app. It seems like if the ticket has an attachment, you cannot clone the ticket. I ...

Publicado 21 jul 2021 · Roger Whitacre

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Is there a way to bulk email out to our customers via support? This is NOT for marketing purposes. E.g There is a delay...

Publicado 15 jul 2021 · Taimoor Khan

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Hi everybody, I am looking for a way to automate the adjustment of the Ticket Form based on keywords found in the body e...

Publicado 13 jul 2021 · Fakhri - [FSG] Customer Care

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I would like to create a field called category and a field called subcategory. The subcategory field may only show field...

Publicado 19 jul 2021 · Marco van Bergeijk

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Hello! I have Organizations created for a US team and a Canadian team of agents (support@subdomain.zendesk.com, VS supp...

Publicado 10 jul 2021 · zach.prasser

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