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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Feature Request & Inquiry: Handling Closed Tickets and Conversations in Chatbot
      We use Zendesk integrated with our Chatbot for customer support. When a customer interacts with the Chatbot and reaches ...

      Publicado 05 sept 2024 · IT ESX

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      How to restrict ticket field to specific group
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      I want to restrict a ticket field updation to sepcific group? 

      Publicado 04 abr 2022 · Vamshi R

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      Posibilidad borrar/eliminar tickets automáticamente si cumplen un criterio
      Buenos días   ¿Es posible borrar/eliminar tickets automáticamente si cumplen un criterio? Por ejemplo, los tickets que t...

      Publicado 28 ago 2024 · Juan Enrique Varela Rastrero

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      Agent Signature based on ticket channel
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      Hi Community,   I’m trying to set an agent signature based on the channel that the ticket came from.   I know that there...

      Publicado 10 oct 2018 · Dominic

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      Anyone know how to get the message-id for a bunch of tickets?
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      I'm looking for a simple way to retrieve the message-id from 40 tickets. It looks like this is not included in any of th...

      Publicado 10 may 2022 · CJ Johnson

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      Triggers based on agent status
      How to apply triggers based on agent status. For example, agents offline assign the ticket to a group and place it on ho...

      Publicado 27 ago 2024 · Melissa

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      Writing directly to a side conversation
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      Hi, one of our customers uses side conversations to communicate with us (IT serviceprovider). Unfortunately, our own tic...

      Publicado 01 ago 2024 · hochheim

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      Tracking outbound emails sent through zendesk
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      are we able to pull a report on outbound email sent through zendesk based on subject title?  Is there a way to track ope...

      Publicado 24 abr 2021 · Sandy Vangyi

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      Satisfaction Really Spaced Out
      Has anyone encountered this? Whenever I add {{satisfaction.rating_section}}​, it looks very odd when looking in the emai...

      Publicado 20 ago 2024 · Kyle Beaulieu

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      Auto-filling of personalized fields when receiving an email
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      Hi everyone,   I'm a newbie in Zendesk but i need to find a solution for a customer. He doesn't want to use our forms bu...

      Publicado 07 ago 2024 · Nicolas BILLAUD

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