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Developer - Zendesk APIs

Engage with fellow developers and our dedicated Developer Support team, exchanging questions and insights about Zendesk APIs.

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      Ticket comments are incomplete and inaccurate
      Hey so, I've been using the Zendesk REST API for email channels to retrieve ticket comments and it's been fairly straigh...

      Publicado 09 ene 2025 · Brian G

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      Is there a way to actually *delete* existing attachments on ticket comments based on a search?
      By delete, I mean delete, not “redact”. I mean using the API to run a search that has “has_attachment:true” inclu...

      Publicado 07 ene 2025 · Adam Field

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      Custom Fields in Zendesk Web Widget Not Transferred to Tickets
      Hi Community, I’m having trouble with dynamically prefilled custom fields in the Zendesk web widget. Despite following t...

      Publicado 19 dic 2024 · Gosia

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      Using search api to find end user details (using emaiid as query parameter)

      Hi Team,

      We are trying to search user in zendesk system using user email through Zendesk API...

      Publicado 06 ene 2022 · Chandrajyoti Das

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      "Update Many Macros" Endpoint Not Updating Actions
      Hi team, Could someone please help me figure out how to format the json to set actions (i.e., update fields) for many ma...

      Publicado 15 ago 2024 · Zachary Spence

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      Zendesk x Power Automate "Get items"
      Hi everyone, I am trying to use the action "Get items" from the connector Zendesk and want to filter for our custom fiel...

      Publicado 26 sept 2023 · Nicolas Mohr

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      Setting up Webhook to trigger Internal Comment
      Hello 1264158216949, You had provided the below comment on 10/4/2...

      Publicado 07 jun 2023 · Noelle Cheng

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      ZIS logging, playground and custom field values
      Greetings! I have been working to understand ZIS and implement a couple of bundles and I have a few questions I can't fi...

      Publicado 30 dic 2024 · raven.agape

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      Updating External ID via the API
      If we have end users that can have multiple external IDs for the same email address, how do we handle that? One idea was...

      Publicado 26 dic 2024 · Billy Kaplan

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      Sarching for issues containing one term or another
      Hello! Is it possible to use the API to search for tickets containing one term or another? For instance, I would like to...

      Publicado 20 dic 2024 · Leandro Pelorosso

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