Support - Product Feedback & Discussion
Nueva publicaciónShare feedback or ideas to improve the Zendesk Support product, vote on ideas you like, and hear from other users.
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Why can't admins edit closed tickets? Respondida1 voto 1 comentario
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Agents can't create tickets from Guide UI Respondida4 votos 4 comentarios
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Set up schedules beyond the hour and half hour mark Respondida0 votos 1 comentario
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[Support] Customizable ticket statuses Respondida1 voto 1 comentario
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how to mass delete cc on a ticket via API Respondida0 votos 4 comentarios
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How do I get to know what customers have received the survey? Respondida0 votos 1 comentario
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Text Block for Conditional Fields Respondida2 votos 1 comentario
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Macros Respondida1 voto 6 comentarios
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Links Missing from Emails Respondida0 votos 1 comentario
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In Application New Message Notifications Respondida0 votos 1 comentario
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End User Admin options needed Respondida1 voto 4 comentarios
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Pending automation doesn't reset time when agents manually add a new comment to ticket Respondida0 votos 2 comentarios
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Adding non-agent CC in Macros Respondida4 votos 3 comentarios
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Option to add description for ticket forms Respondida3 votos 4 comentarios
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No Whatsapp integration Respondida1 voto 15 comentarios
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Removing invalid chat ratings from tickets Respondida0 votos 2 comentarios
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Zendesk Chat API transfer to agent Respondida1 voto 2 comentarios
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Allow editing of "Your email address" text description on "Submit a request" Respondida2 votos 7 comentarios
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Feature Request: Import National Holidays Respondida8 votos 24 comentarios
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Comment on comments in Facebook threads Respondida60 votos 53 comentarios
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Can we keep the ticket's status as NEW after assignment until Agent manually updates? Respondida24 votos 46 comentarios