Support - Business Rules - Triggers, Macros, & Automations
Nueva publicaciónAsk questions about automations, troubleshoot triggers, and help other users manage their macros.
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Ask Us Anything about Support: Triggers and Email Workflows - Wednesday, February 5 Mostrada0 votos 0 comentarios
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Support Trigger recipe megathread! Help putting together and troubleshooting Support triggers - post your questions here! Mostrada Completada8 votos 8 comentarios
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Community tips using triggers Mostrada7 votos 6 comentarios
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Seeing how many times dynamic content is used in macros0 votos 0 comentarios
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Multiple Views for Ticket Routing?0 votos 0 comentarios
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Trigger "Notify requester and CCs of received request" based on requester Respondida0 votos 1 comentario
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How SLA Priority Works0 votos 2 comentarios
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Automation keep the same ticket status Respondida0 votos 5 comentarios
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How to set New/Unassigned Tickets to go to specific agent(s)1 voto 1 comentario
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Some emails to our external support email are being dropped.0 votos 1 comentario
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Calculate Ticket Priority Respondida0 votos 1 comentario
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[Trigger] Conversation Annexe, détecter le transfert à une autre adresse du support.0 votos 1 comentario
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Duplicate emails for ticket created and ticket updated.0 votos 1 comentario
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Automatic merging tickets Respondida1 voto 1 comentario
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Send Attachment on Trigger0 votos 1 comentario
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Trigger for updated via Meistertask?0 votos 1 comentario
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Solved Tickets Approval Respondida0 votos 8 comentarios
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Auto Assignment depending on Agent Shift Respondida0 votos 1 comentario
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Not every mail is getting sorted into groups0 votos 1 comentario
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Automation API Failing Respondida0 votos 2 comentarios
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Removing Agent's name from the "from" field in email when using "Email User" Respondida0 votos 2 comentarios
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How do I show articles before allowing users to write a ticket ? Respondida0 votos 3 comentarios
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Get "to" part of an email in a trigger and CC email text template0 votos 7 comentarios
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Triggers based on subject text sometimes don't work0 votos 1 comentario
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Trigger for two groups from one form Respondida0 votos 5 comentarios
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Triggers - notify requester but not agents Respondida0 votos 1 comentario
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Sending Emails to multiple addresses not only primary0 votos 1 comentario
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Turn off automatic account creation for end users when they are cc'ed in tickets?0 votos 1 comentario
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Public reply to ticket after/outside of business hours Respondida0 votos 1 comentario
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Why do Follow Up tickets not get signed an SLA, how to assign an SLA?2 votos 1 comentario