Support - Business Rules - Triggers, Macros, & Automations
Nueva publicaciónAsk questions about automations, troubleshoot triggers, and help other users manage their macros.
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Support Trigger recipe megathread! Help putting together and troubleshooting Support triggers - post your questions here! Mostrada8 votos 7 comentarios
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Community tips using triggers Mostrada7 votos 6 comentarios
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Set task ticket due date via macro. Respondida0 votos 2 comentarios
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Custom Field values prefix unknown in email0 votos 3 comentarios
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Emailing Groups0 votos 3 comentarios
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Form Set With Trigger0 votos 3 comentarios
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Back end does not reflect Team Member's name0 votos 1 comentario
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Filtering an automation only when a Custom Date Field has not been populated.0 votos 1 comentario
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Why is there no trigger condition that says 'contains ALL of the following' tags? Respondida0 votos 3 comentarios
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Gmail sent inbox "notify requester of comment update" Respondida0 votos 1 comentario
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Reopening tickets based on date Respondida0 votos 3 comentarios
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Create scheduled automation Respondida0 votos 6 comentarios
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Triggers - Belt and Braces or Trust?0 votos 2 comentarios
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Macros: Ability to add multiple "Add CC" actions0 votos 5 comentarios
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Ask the experts: what in-depth questions do you have about triggers?3 votos 4 comentarios
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Add multiple email addresses to send email updates Respondida0 votos 3 comentarios
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Automatic dispatch of the tickets between several agents0 votos 3 comentarios
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Automated ticket updates Respondida0 votos 1 comentario
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Customer receives automatic response every time they email us0 votos 1 comentario
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How do yo block a destination email for triggers? Want to ignore support@*.zendesk.com from my ticketing system. Respondida0 votos 1 comentario
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Can a macro usage be a trigger condition?0 votos 1 comentario
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Notify agent to update ticket after n number of hours after requester's response0 votos 2 comentarios
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Csat in sharing tickets Respondida0 votos 5 comentarios
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What actions are considered an update for Hours Since Update automation Respondida0 votos 1 comentario
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Exclude specific agents from new ticket is created Respondida0 votos 3 comentarios
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Current user trigger question Respondida0 votos 3 comentarios
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Disable CSAT Survey link after one response Respondida0 votos 1 comentario
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How can I replace requester when in a Trigger Respondida0 votos 1 comentario
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How to create an automation where multiple tickets will be included in one email?0 votos 1 comentario