Support - Business Rules - Triggers, Macros, & Automations
Nueva publicaciónAsk questions about automations, troubleshoot triggers, and help other users manage their macros.
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Support Trigger recipe megathread! Help putting together and troubleshooting Support triggers - post your questions here! Mostrada Completada8 votos 8 comentarios
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Community tips using triggers Mostrada7 votos 6 comentarios
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Turn off automatic account creation for end users when they are cc'ed in tickets?0 votos 1 comentario
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Public reply to ticket after/outside of business hours Respondida0 votos 1 comentario
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Why do Follow Up tickets not get signed an SLA, how to assign an SLA?2 votos 1 comentario
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Intelligent Swarming: Nested categories, routing and automations Respondida0 votos 3 comentarios
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Move incoming tickets based on addressee0 votos 1 comentario
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Build an automation based on presence of a new comment0 votos 1 comentario
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Convert comment.created_at to EST timezone in trigger email0 votos 2 comentarios
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Trigger an email to agent if they submit a ticket with a blank custom field?0 votos 2 comentarios
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How to send a support ticket to multiple email addresses based on a condition/trigger? Respondida0 votos 1 comentario
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Auto-replying to plain tickets. Is that even possible?0 votos 2 comentarios
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Requester ability to solve ticket Respondida0 votos 3 comentarios
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Copying contact info into ticket fields Respondida0 votos 3 comentarios
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I want our CCs to receive the same comment updates as our requesters0 votos 1 comentario
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Requester notification not received0 votos 2 comentarios
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Require Tag & Type0 votos 1 comentario
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Gatilhos para travar o atribuído0 votos 1 comentario
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Automatically suspend users Respondida0 votos 1 comentario
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Maximum limit for "Ticket: Hours since solved"0 votos 2 comentarios
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Zendesk Community AMA: Support Business Rules/Macros, Oct 22 at 10am CDT Completada0 votos 0 comentarios
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Make replies from answer bot like manual replies Respondida0 votos 1 comentario
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Is there any 'cc' placeholder on comment level? Respondida0 votos 1 comentario
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Combining Subject Text and Comment Text trigger conditions Respondida0 votos 4 comentarios
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CC replied without copying the requester so their reply became an internal ote. Respondida0 votos 3 comentarios
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ZenDesk Automation: Change Status Based On Follow-Up Date Respondida0 votos 1 comentario
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Zendesk times to create Ticket from Facebook message0 votos 1 comentario
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Triggered emails to customer are not updated on ticket Respondida0 votos 1 comentario