Feedback on Chat
Nueva publicaciónShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Increasing Zendesk Talk's Maximum Queue Wait Time Completada7 votos 27 comentarios
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trigger reporting Respondida7 votos 14 comentarios
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Analytics on Automated Messages / Triggers Respondida7 votos 12 comentarios
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Create new ticket for each chat session Respondida7 votos 11 comentarios
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Automatically Prompt Satisfaction Rating on mobile SDK7 votos 7 comentarios
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Chat Triggers Localization Respondida6 votos 2 comentarios
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Chat shortcuts Completada6 votos 2 comentarios
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ROUTING ISSUES - NO EQUITABLE DISTRIBUTION Respondida6 votos 5 comentarios
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Personal or department limited shortcuts (feature request) Completada6 votos 16 comentarios
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FORCE Chat to END Respondida6 votos 19 comentarios
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Zapier Integration Respondida6 votos 13 comentarios
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Chat widget. Reducing the JS file size5 votos 2 comentarios
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Notify Agents and Manager if a Chat is Offered but not Served (Missed/Avoided chat) Respondida5 votos 3 comentarios
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Serve chat to same agent for continuing chat session Respondida5 votos 4 comentarios
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A way to unmerge tickets Respondida5 votos 5 comentarios
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Operating Hours - Adding Public Holidays No planeada5 votos 12 comentarios
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Sandbox environment Respondida5 votos 6 comentarios
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Agent name for banning visitors Respondida5 votos 10 comentarios
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Group chat for all agents? Respondida5 votos 2 comentarios
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Expose APIs for Real-time Monitoring Completada5 votos 2 comentarios
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Feature request - do not accept more chats when chat limit is reached5 votos 7 comentarios
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Shortcuts can be used in triggers with options5 votos 2 comentarios
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Dropped chat identification logic4 votos 1 comentario
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Please add sound notification when transfer chat4 votos 2 comentarios
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Dynamic Content on Triggers4 votos 1 comentario
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FEATURE REQUEST : ability to turn on/off Queue Position Respondida4 votos 7 comentarios
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Chat transfer- notification to agent4 votos 3 comentarios
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New Suspended Tickets Workflow Respondida4 votos 3 comentarios
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Shortcuts usage count4 votos 2 comentarios
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Banning visitors post chat Respondida4 votos 4 comentarios