Explore Q&A
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Need a report that lists the number of times each article has been linked to a ticket each month Respondida0 votos 4 comentarios
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Formatting Ticket Created date along X-axis Respondida0 votos 1 comentario
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Report on abandoned calls Respondida0 votos 1 comentario
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Explore - Saving Dashboard Dates Respondida0 votos 2 comentarios
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Percentage of Chats with First Reply Time < 3 minutes? Respondida0 votos 2 comentarios
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Choose Filters that a Bookmark Affects Respondida0 votos 1 comentario
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Ability to see when metric is created or last updated? Respondida1 voto 1 comentario
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Number of tickets last month against the average monthly volume Respondida0 votos 2 comentarios
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Combo charts Respondida0 votos 2 comentarios
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Count of Ticket Field change in Exlpore Respondida0 votos 3 comentarios
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Calculating time between status updates Respondida0 votos 2 comentarios
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Hide top and right menu bars when viewing a dashboard Respondida0 votos 1 comentario
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Reopens and Assigned Agents Respondida0 votos 1 comentario
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Number of agent comments in solved tickets Respondida0 votos 1 comentario
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Calculated metric time dimension error Respondida0 votos 7 comentarios
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Current month compared to last month development in percentage Respondida0 votos 1 comentario
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Public Replies Respondida0 votos 2 comentarios
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Dashboards filtering Queries Respondida0 votos 2 comentarios
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Light Agents activity report Respondida0 votos 8 comentarios
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Flawed Metric - Agent Comments Respondida0 votos 3 comentarios
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Show "ranking" numbers in table? Respondida0 votos 5 comentarios
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How to send DMs/ messages on social media to Zendesk as Tickets? Respondida0 votos 1 comentario
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Why am I unable to clone/ edit the Answer Bot tab on the Guide dashboard Respondida0 votos 1 comentario
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Creating a new group from multiple different attributes Respondida0 votos 2 comentarios
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Working with Custom Metrics, especially with tags Respondida0 votos 3 comentarios
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Explore Metrics for Guide and Community Respondida0 votos 1 comentario
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Interactions on email tickets Respondida0 votos 1 comentario
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Calculated Metrics & Aggregators Respondida0 votos 2 comentarios
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How can I find the percentage of responses from agents that are within 2 business days? Respondida0 votos 2 comentarios
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Data language in explore Respondida0 votos 2 comentarios