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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Product feedback guidelines & how to write a good feedback post
      Mostrada
      Welcome to the Product Feedback Topic for Zendesk's Admin Center! No one knows our products better than you, our users...

      Publicado 29 sept 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
      Mostrada
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publicado 29 sept 2023 · Shawna James

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      How do you learn how to set up and optimize Zendesk?
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      Hello Zendesk admins, I wanted to ask you a question. How do you learn how to set up and optimize Zendesk?  How do yo...

      Publicado 23 ago 2021 · Phil Grove

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      What do you think about the new and improved Admin Center?
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      Zendesk admins, we heard you loud and clear!  You wanted one place to update settings, a more structured, organized layo...

      Publicado 20 sept 2021 · Parag Pradhan

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      Export all end users phone numbers
      Respondidas
      Feature Request Summary:  Exporting all end users phone numbers including primary and secondary numbers to a .cvs forma...

      Publicado 25 may 2022 · Jysk IT en del af Sagro I/S

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      Renewal and Account Reps
      I am close to the end of my contract and need a sales person to contact me about renewal costs.   All I want is what it ...

      Publicado 04 mar 2025 · Amy Morell

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      Feature request - roles - configurable custom objects permissions
      It appears that the contributor and light agent roles permit view access to custom objects and are not configurable to b...

      Publicado 11 oct 2023 · mfg

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      Feedback: Only Admins should be able to change staff members names
      Hi guys, Our team would love to see option that will disable agents/staff members access to edit their real names.  Fo...

      Publicado 30 mar 2022 · Anastasia Kachanova

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      Billing Request: Add AI usage charges by feature/usage
      As a Zendesk customer, we would like to utilize more AI features. While we have not been interested in the AI features f...

      Publicado 27 feb 2025 · Megan Oksendahl

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      Ability to sort views specific to groups
      The documentation here:  Accessing and using the Views admin page – Zendesk help Indicates that “If your list is filtere...

      Publicado 26 feb 2025 · Rich Talbot

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