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Feedback - Mobile Apps

Share your feedback, ideas and experiences related to the use of Support, Sell or Chat Android and iOS mobile applications.

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      Product feedback guidelines & how to write a good feedback post
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      Welcome to the Product Feedback Topic for Zendesk's Mobile Apps! No one knows our products better than you, our users....

      Publicado 29 sept 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Publicado 29 sept 2023 · Shawna James

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      We have a new mobile app experience coming!
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      Hi folks, In Q3 this year, we will be launching a brand new mobile app experience with a new ticket details UI and Mess...

      Publicado 07 abr 2022 · Will Poon

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      Otp of lost sim card
      Otp with ecebuana app. Can also recieved this app

      Publicado 30 ene 2025 · Gabby Tabuyoc

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      Bloqueio do uso do App para a minha conta
      Olá!Estamos precisando de uma solução para o uso do App Zendesk, pois como o mesmo não fornece informações para alimenta...

      Publicado 14 ene 2025 · Marcelo Soares

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      Discrepancy in Chat List State Management Between Zendesk Android and iOS SDKs
      The Zendesk.instance.loginUser method passes the following fields: external_id, name, email, scope, and email_verified. ...

      Publicado 03 ene 2025 · Maxon IT-RD

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      Zendesk versions above 2.22.0 use an outdated JDK.
      The new Zendesk SDK (starting from version 2.22.0) has downgraded the original Java environment. Please avoid enforcing ...

      Publicado 30 dic 2024 · Maxon IT-RD

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      Ability to change whether to answer calls from mobile or browser.
      It would be really helpful to be able to set up how I would like to receive support calls on mobile. I can currently cho...

      Publicado 07 oct 2024 · Lucy Cameron

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      PLEASE create (easier) Material3 dark mode support in the Android Support SDK
      Can the Zendesk Android engineering team PLEASE create (easier) Material3 dark mode support in the Android Support SDK? ...

      Publicado 10 sept 2024 · Langston Smith

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      Using the new Support mobile app
      Once you enable the new mobile app experience (Go to the app settings menu - and turn on the new experience) you can acc...

      Publicado 20 jul 2022 · Aimee Spanier

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