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Zendesk AI EAP - Generative AI

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      Bad redirection towards responses that have nothing to do with the question
      I set up a bot with canned responses. I am participating in testing the new generative AI module for response generation...

      Publicado 20 feb 2024 · Bot Support Lucia

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      Bad recognition of intents
      The bot recognizes intents poorly: as soon as a word contained in a training sentence for an intent is recognized, the b...

      Publicado 19 feb 2024 · Bot Support Lucia

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      Cuando uso mejorar la escritura se reescribe el texto en ingles
      Cuando mi equipo usa la opción de mejorar la escritura para dar una respuesta amigable o formal, se reescribe la sugeren...

      Publicado 28 feb 2024 · Natalia Maglioni

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      "Insufficient data to generate ticket summary"
      The Generative AI works for chat, but not phone. We are getting this message on all phone calls when looking for a summa...

      Publicado 01 mar 2024 · MacLean Fitzgerald

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      AI Summary not available in Chat
      Getting an "Insufficient data to generate ticket summary" error when trying to summarize chat conversations.

      Publicado 28 feb 2024 · Mindy

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      No funciona la clasificación inteligente
      Hola, no está funcionando la clasificación inteligente solo vemos resumen pero no vemos detalle de intención, tono, idio...

      Publicado 28 feb 2024 · Natalia Maglioni

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      Enhance - tone and greeting
      For "expand", I have the following feedback: - the AI uses "Hello [name]," but we usually use "Hi [name]" (hi and no co...

      Publicado 23 feb 2024 · Fiona

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      Office Hours Call
      Hey Zendesk Team.  Do you plan to hold an calls for those on the EAP to get together with the product team? It would be...

      Publicado 21 feb 2024 · John Ellery

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      Intent is not updated when a follow up Ticket is created
      I have been noticing the Bot not recognizing the intent correctly for tickets, that have been closed and reopend again. ...

      Publicado 20 feb 2024 · Elina

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      Summary "Field ID"?
      Hello, If this is already implemented, please point me in the right direction, but if not, I would like to request this...

      Publicado 05 dic 2023 · Adam Vorisek

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