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Summarize is only summarising the public comments. It makes sense that internal comments are not included in the summary...
Publicado 02 nov 2023 · Morten Kristensen
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It seems there is a lack of trackability when using Summarize, Expand and Tone Shift. This makes it difficult to assess ...
Publicado 27 oct 2023 · Morten Kristensen
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Hi There, I am having trouble finding out how many messages our conversational bot's generative AI responses was su...
Publicado 22 ene 2024 · Victoria Thrash
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We would like to test the Gen AI functions of Zendesk in our test environment.To do this, we need to use articles that a...
Publicado 14 feb 2024 · Kerstin Graf
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I think a really good feature would be to be able to set the nationality of the AI enhanced writing. So we can use it to...
Publicado 14 dic 2023 · John Spilsbury
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Hi, I'm trying to test our generative chatbot, but the test window is not generating any replies. For context, we cur...
Publicado 09 feb 2024 · Patrick Molyneaux
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We are finding that on using Enhance function the To and From names are switched. This Became this: Was To Julia Fro...
Publicado 26 ene 2024 · John Ellery
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Hey all, First forum post so i apologise if I'm in the wrong place or duplicating a thread. We turned on the Generati...
Publicado 18 ene 2024 · John Ellery
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I enabled it in Admin Center and it appears in Support module, but I don't see any text enhancement capabilities in Guid...
Publicado 06 dic 2023 · Alexey Smolyanyy
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Intent, language and sentiment missing from Intelligence panel. I only see the Summary item.
Publicado 06 dic 2023 · Jay K
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