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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      Company / Domain change (not subdomain)
      Afternoon all, I don't know if its an "account" issue, but its for all overall account so think its the best location.We...

      Publicado 14 mar 2024 · Lance Raymond

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      Account Manager Contact Information
      I need to be in touch with our Account Manager. Can I be directed to that person? I have a very specific question for wh...

      Publicado 01 mar 2024 · Liz Jensen

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      I can't seem to Cancel my subscription
      I've tried every angel to cancel subscription and according to ZenDesk they need the subdomain, which was set up by disg...

      Publicado 30 abr 2024 · Mark Shawzin

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      Account Cancellation
      I have been ushered through the Help windows, Chat etc, but the instructions below don't offer a Zendesk Products ??icon...

      Publicado 08 ene 2024 · Steve McWilliams

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      Overcharged and Account moved to wrong teir
      Respondidas
      Been massively overcharged and moved to an account we did not approve.Submitted a ticket (#12257717) and has been over a...

      Publicado 23 ene 2024 · Joshua Curci

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      Despite lofty promises, still billed incorrectly
      Respondidas
      I previously had this post (which has been removed from the forum, I guess because the service level wasn't something Ze...

      Publicado 01 mar 2024 · Tom Erik Skjønsberg

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      Unexpected Fees and Communication Issues
      Respondidas
      Our company, a long-time user of Zendesk, recently faced a frustrating situation. Without any prior notice, we discovere...

      Publicado 08 mar 2024 · Mercular.com

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      Account
      I'm lost. For some reason it let me get my new password. Then it jumps me somewhere else. I'm not getting it guess.

      Publicado 29 feb 2024 · Broderick Scott

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      My account has been deactivated due to non-payment. How can I solve the problem?
      Hello, our account has been deactivated because of a default of payment because it is impossible to pay directly on Zend...

      Publicado 26 feb 2024 · Sophie

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      Terrible Service
      I've been trying to get help for over 1 month.  I've been charged full amount for my plan (twice) since I've opened the ...

      Publicado 20 feb 2024 · Jon Yelton

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