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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support


Dear Team, Could anyone kindly help us how to change the SSO in the admin center or how to stop SSO? Currently, we can...

Publicado 24 jul 2023 · IT Helpdesk

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as above

Publicado 11 ago 2023 · xiao cliff

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I need to refresh our sandbox but I want to make sure that I'm not wiping any unfinished work. While I reviewed the proj...

Publicado 07 jul 2023 · mfg

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Hi all, Hoping someone can help me here, I can't get a response from Zendesk on this for some reason. Can someone tell...

Publicado 29 dic 2023 · Nate Moss

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Hello,  I am looking to create a flow in which tickets that are in a general initial queue (current) can be routed to v...

Publicado 12 oct 2023 · Sandoval Perreira

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Sandbox Question
Respondidas
If we choose the Metadata Sandbox are end users still copied over? Do we have the ability to create end users in the Sa...

Publicado 09 oct 2023 · Cassandra Anton

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We have SSO enabled but it appears enabled only for agents. I changed the setting to the Help Center to 'require sign i...

Publicado 13 sept 2023 · Alyssa Truesdale

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If embedding Zendesk can direct end-user sign-up, password reset and sign-in be prevented? In the admin centre end-user...

Publicado 01 ago 2023 · Welly Wind

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Dear, I can login zendesk on laptop web browser not can not with the mobile application. My email: dong.nguyen@munters.c...

Publicado 13 jul 2023 · Dong Nguyen

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We have a end user who use to be able to view reports. He had the 2 icons on the left hand menu page but now they illumi...

Publicado 06 jul 2023 · Jabari Sparkman

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