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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      direct access to https://stratus.zendesk.com/access/jwt?jwt= without passing through configured login url
      Respondidas
      I would like to enable SSO in Zendesk such that the users already authenticated in my application can access the Zendesk...

      Publicado 20 may 2022 · Magdalena Luz

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      Change billing info on the issued invoice
      Respondidas
      Hi, I have just made payment for my annual subscription and got the invoice. However, I want adjust the Account Informa...

      Publicado 25 feb 2022 · Thuy Nguyen

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      JWT SSO with Multiple Subdomains
      Respondidas
      We currently use JWT SSO for our system and we are looking at moving to a subdomain per customer on our end ie (example1...

      Publicado 24 feb 2022 · Sam Bristow

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      Disable 3rd party cookie requirement globally: status update?
      Respondidas
      What is the status of the topic David Gordon's April 21, 2017, post, "Disable 3rd party cookie requirement globally"?  T...

      Publicado 17 feb 2022 · Phil Mocek

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      Normal Zendesk Logins For Team Members with JWT SSO
      Respondidas
      I want to have JWT SSO for my end users and require normal Zendesk login for my team members.  I know I can configure th...

      Publicado 14 feb 2022 · Patrick Mann

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      How to implement Single Sign On with a Radius Server
      Respondidas
      Hello,Currently using a Radius Server, I would like to implement SSO for my end user (Zendesk being used as internal sup...

      Publicado 10 feb 2022 · Renaud Croix

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      Sandbox option in Professionals Account;
      Respondidas
      Hi, I would like to test our Answer Bot in a test environment prior to publishing it. We have a Professionals account ...

      Publicado 09 feb 2022 · Liron Lalkin

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      Toggling between products in Zendesk
      Respondidas
      Quick question. So lets say a client has three Zendesk products: Support, Chat, and Guide. How would navigating these th...

      Publicado 08 feb 2022 · Theo Braden

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      Zendesk SSO with Active Directory
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      we passed window basic authentication with classic_asp_jwt_with_ad.asp script . but return back error message like : h...

      Publicado 15 dic 2021 · winton wang

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      Enable data exporting
      Respondidas
      Can you please enable data exporting for:  https://inesta.zendesk.com/

      Publicado 14 dic 2021 · Roel Veldhuizen

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