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Q&A - Account and billing

Ask questions and find solutions about access issues, security, payment issues, and plan changes. Please note, this is a public forum so we will be unable to discuss personal account specific questions. If you have questions related specifically to your account, please contact our Customer Support team: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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      Unable to access my admin center, need to replace my ssl certificate
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      Publicado 23 sept 2021 · Cynthia Adrien

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      Help Center: End User Authentication - Bypassing SSO/SAML
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      Background:I have a question regarding Help Center "End user" authentication. We have two categories of "End users":A.) ...

      Publicado 08 dic 2021 · Karl Schoppe

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      Zendesk Talk is activated, but widget does not show in account
      Respondidas
      Hello, we have recently activated Zendesk Talk in our account.  But, despite Talk being activated, we have no option to...

      Publicado 11 nov 2021 · Silvana Conrad

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      Forget Password Email Does Not Include Link
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      Several of our end-users are unable to reset their password. Scenario:  Select Reset Password on Sign In page  Enter e...

      Publicado 09 nov 2021 · Franki Cricchio

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      Chat Support
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      Did zendesk remove the built-in chat support for agents/admins? I can't find it any longer. 

      Publicado 26 oct 2021 · Josh

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      export the 'Activity Feed' to excel file.
      Respondidas
      Hi, I want to export the 'Activity Feed' to the excel file, how should I do it? Thanks.

      Publicado 28 sept 2021 · Wayne Wei

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      SSO Issue
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      Hi,  Pre covid I had setup Zendesk so that when someone clicked the link "ourdomain.zendesk.com" etc They were taken to...

      Publicado 24 sept 2021 · Steve Y

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      Zendesk sign in implementing
      Respondidas
      Good afternoon, we have a website created with a Vue.js framework and we are using Zendesk as a separate subdomain to co...

      Publicado 15 sept 2021 · Alex Mograine

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      Receiving error: JWT signature invalid, when using the sample code shared.
      Respondidas
      {myloginur}?kind=error&message=JWT+signature+invalid.+The+signature+cannot+be+verified%2C+check+that+your+tokens+matchI ...

      Publicado 25 ago 2021 · Kumail Raza

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      On Enterprise, does a custom Role ALWAYS use an Agent license?
      Respondidas
      We're on the Enterprise plan. I'm trying define separate Roles for each department in our organization. Right now, we h...

      Publicado 22 jul 2021 · John

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