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Discussion - Success with Zendesk

A Customer Success curated and tailored compilation of expert insights and actionable guidance that provide a comprehensive exploration of best practices and strategic tips, all meticulously designed to embolden your path to success while using Zendesk.

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      Tracking agent productivity in Zendesk | Customer success checklist
      Agent productivity is the engine that drives your support team across the finish line, helping to satisfy customer needs...

      Publicado 20 jun 2024 · Grace Maxon

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      Gamification | Customer success checklist
      Customer support can be a fulfilling and engaging job, but it sometimes gets a little repetitive. Gamification is a fun ...

      Publicado 20 jun 2024 · Grace Maxon

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      Service level agreements | Customer success checklist
      Service level agreements, or SLAs, are one of the most important (and easiest) things that you can implement into your p...

      Publicado 20 jun 2024 · Grace Maxon

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      What SLA for a B2B tech start-up?
      Hi,    I'm working on implementing an SLA for our several support channels. We are a small tech start-up that mostly wor...

      Publicado 28 may 2024 · Armelle

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      Agent productivity in Zendesk | Customer success checklist
      Customer support is not an easy job. As an agent, you need to balance being effective and efficient while keeping the cu...

      Publicado 17 jun 2024 · Grace Maxon

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      Organizing and Optimizing your Zendesk
      This month’s Success with Zendesk release is all about getting the most out of your instance with quick and easy organiz...

      Publicado 19 abr 2024 · Grace Maxon

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      Seeking Advice: Differentiating Customer Types in Our Support Platform
      Respondidas
      Hello Community,  I’m looking for some guidance on how to visually distinguish between two distinct groups of customers ...

      Publicado 19 abr 2024 · Gabi

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      A/B Tests to run on tickets?
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      A question for the community - what A/B tests have people had success running on tickets in their instances? I was able ...

      Publicado 02 abr 2024 · Andy F.

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      Idle user in messaging: send automatic message and update ticket status
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      Hi there!  Can we set up the following flow? If a user doesn't respond to the agent's message in the messaging channel...

      Publicado 26 mar 2024 · A A

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      Advice Needed! Business Rules / Schedules & Coverage
      Respondidas
      Hi! I'm looking for some advice on how best to set up business schedule rules that represent our 'follow the sun' cover...

      Publicado 23 ene 2024 · Alex Coburn Davis (he/him)

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