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Discussion - Success with Zendesk

A Customer Success curated and tailored compilation of expert insights and actionable guidance that provide a comprehensive exploration of best practices and strategic tips, all meticulously designed to embolden your path to success while using Zendesk.

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      Improving your customer experience with Zendesk Messaging
      The latest topic in this month's Success with Zendesk release is all about Zendesk Messaging – you'll unlock the most va...

      Publicado 30 nov 2023 · Delores Cooper

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      Question for Zendesk users: how do you notify your users about bug fixes?
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      I'm interested to hear from other Zendesk users about how you notify users when a bug related to their ticket has been f...

      Publicado 22 feb 2018 · Bob Charpentier

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      When manually connecting Organizations to show up data on the Salesforce config app
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      I have internal users that submit manual Zendesk tickets on behalf of external users (they are active Organizations) but...

      Publicado 19 dic 2023 · Erica Silas

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      Hierarchy Setup
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      Hi All, I need help in a use case where an agent assigned to a ticket does not work in the given TAT, the notification...

      Publicado 15 dic 2023 · Akanksha Shukla

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      Best Practices for an omni-channel tiered tech support structure
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      I'm looking for some best practices on using Zendesk in a tiered tech support environment. We are testing OCR and adding...

      Publicado 31 oct 2023 · Stephen Whyte

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      Want to filter tickets based on whether the schedule is active
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      We have a number of schedules set up for our different customers that overlap, so during any 24-hour period, different t...

      Publicado 27 nov 2023 · Claire Valentine

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      Organization mapping for clients who share the same email domain(s)
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      Hi All, What We have a major issue today where our client users' home of record is our home grown platform user admini...

      Publicado 11 dic 2023 · Jimmy Rufo

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      How do you gather Feedback that comes in your tickets?
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      We receive thousands of emails every month and we want to make sure that our customer's feedback is being heard when it ...

      Publicado 18 oct 2023 · Anastassia Solomatina

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      FDA Compliance
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      Hello. Has anyone created any FDA compliance document so far? I'm starting one regarding requisites and privacy policy...

      Publicado 07 nov 2023 · Servicio de Atención al Usuario

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