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Zendesk Support Beta - Modernized Conversational Experience
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The Zendesk Agent Workspace is modernizing the look and feel of the ticket conversation interface to help agents quickly...
Publicado 15 mar 2024 · Amisha Sharma
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There are a few requirements to be part of this beta program:: You need an account that has the Zendesk Agent Worksp...
Publicado 15 mar 2024 · Amisha Sharma
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Feedback is very important to us! We believe that this community forum is one of the best ways to share your feedback an...
Publicado 15 mar 2024 · Amisha Sharma
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Our agents are very focused on AHT, and don't always remember to go to the Intelligence panel, or to the Requester Inter...
Publicado 19 ago 2024 · Molly Fields
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First of all, this update is great! Visual refreshments are always welcome and appreciated. However, we noticed a few th...
Publicado 16 abr 2024 · Tommy
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We have a lot of team-to-team tickets, so with MCE, all comments are from agents and hence, have a gray background. It ...
Publicado 12 jul 2024 · Jamie Noell
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The conversation view is great but some messages are now sqashed, only taking up ~30-40% of the width of the browser/con...
Publicado 06 jun 2024 · Chris Sinclair
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From what I remember, the non-MCE version had a notification confirming that my in-progress messages were being saved a...
Publicado 20 may 2024 · DS RF
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I have noticed that since the change our articles that are linked from our Knowledge Guide are no longer links they are ...
Publicado 31 may 2024 · Jena Diveley
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When a customer sends us an image via Messenger the image is not visible to agents, attempting to click on the image or ...
Publicado 09 may 2024 · Daniel Dallimore
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