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Zendesk Support Beta - Modernized Conversational Experience


In all your articles regarding the MCE - the message boxes have rounded edges, ours are square.   I would post an image ...

Publicado 09 may 2024 · Darren Bell

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Sometimes when on a messaging chat with a client, an agent sees our Zendesk bot message as sent by the client:  or here ...

Publicado 09 may 2024 · Viachaslau

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I'm not sure if this applies to the non-MCE experience since I don't have that view any longer, but I noticed an inconsi...

Publicado 02 may 2024 · DS RF

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To learn more about the Modernized Conversational Experience, see this article:Announcing a modernized conversational ex...

Publicado 25 mar 2024 · Lisa Kelly

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Hi!  We noticed an issue with translation in MCE. Agents' messages are not being translated in the agent interface. Ple...

Publicado 26 mar 2024 · V*** S***

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I have raised this as a ticket with Zendesk but posting here as well in case anyone else is experiencing the same issue....

Publicado 28 mar 2024 · Amelia

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Since the beta has gone live, we've noticed that the green tick we used to have next to an authenticated end user is no ...

Publicado 04 abr 2024 · Kurt Booth-Williams

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