Búsquedas recientes

No hay búsquedas recientes

Q&A - Objects, workspaces, and rules

Ask your questions, engage in discussion, and find solutions related to business rules, omnichannel routing, and custom objects.

Nueva publicación
Mostrar todas
    Ordenar por actividad reciente
      Ticket sidebar
      Good Day!. Our application is developed on zendesk and we have implemented various components like nav_bar, ticket_edito...

      Publicado 08 abr 2025 · Narmada P

      0

      Seguidores

      0

      Votos

      0

      Comentarios

      How to notify only CC's users
      Respondidas
      Hi, I have a problem about CC's email notifications. In my triggers, when requester update his own ticket, i'm not sendi...

      Publicado 08 dic 2021 · Ruddy DEROSIERS

      12

      Seguidores

      3

      Votos

      12

      Comentarios

      Set to a number of Business Days days from now
      I have a Trigger setup to take tickets where a specific Macro was used and set a Due Date field to a number of days late...

      Publicado 20 mar 2025 · Tyler Williams

      0

      Seguidores

      0

      Votos

      0

      Comentarios

      Get link url inside ticket generated by an html email
      I have a trigger that notifies a web hook defined as this:

      Publicado 07 mar 2024 · Cesar Arguinzones

      4

      Seguidores

      1

      Voto

      7

      Comentarios

      How to change the from email address?
      Respondidas
      Hi! We have two different ticket types (not a system field) and two different email addresses in our settings. It works ...

      Publicado 10 feb 2020 · Mia Jonson

      10

      Seguidores

      0

      Votos

      9

      Comentarios

      Subject line set is not the subject line displayed
      Respondidas
      Hi - We have multiple macros with a subject line written as part of the triggers/actions such as this one. Set subjec...

      Publicado 16 abr 2024 · Mia Galletes

      5

      Seguidores

      0

      Votos

      8

      Comentarios

      Help creating a view with breached SLAs
      Respondidas
      I'm using Zendesk Suite. I tried to set up a view that would contain tickets with breached SLA targets. Here are the set...

      Publicado 20 ene 2021 · Jessica Karabko

      5

      Seguidores

      0

      Votos

      4

      Comentarios

      Moving Tickets when their schedule changes from in business hours to out of hours
      Was wondering if anyone had a good way of setting up views so that tickets are only visible when the assigned schedule i...

      Publicado 03 mar 2025 · Jack Ray

      0

      Seguidores

      0

      Votos

      0

      Comentarios

      How to set up a trigger based on ticket volume?
      Hi Zendesk Support Team, We are looking to set up a trigger in Zendesk that activates when the number of tickets exceeds...

      Publicado 11 jun 2024 · Vina Liao

      5

      Seguidores

      1

      Voto

      6

      Comentarios

      Adding a Private Comment text to a custom field
      Hello! I'm trying to fill a custom field with the same text of a Private Comment that contains a specif...

      Publicado 15 ene 2025 · Gas Gas

      2

      Seguidores

      0

      Votos

      2

      Comentarios