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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Tickets left open after "successfull" Answer Bot suggestion
      Respondidas
      Hi everyone I hope I'm not duplicating a question already asked here but I've spent the last hour or so searching and c...

      Publicado 04 ene 2022 · Emmet Haughian

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      Undo changes to flowbuilder
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      Is there any way to undo changes made in flowbuilder that were automatically saved? Like reset to last published version...

      Publicado 25 nov 2021 · Fabian Hänggi

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      automations not triggered
      Respondidas
      Hi Community, I have trouble with a Zendesk automation not getting triggered. We need the following automations which I...

      Publicado 12 nov 2021 · dominik.jemec

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      Why I can't rating?
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      Hello. I received an email with the title "How would you rate the support you received?" But, the problem has not been...

      Publicado 04 nov 2021 · Yuji Tokutake

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      Enable button is grayed out.
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      We have used Zendesk over 6 years now with at least a hundred macros used thousands of times. However, when I try to ena...

      Publicado 01 nov 2021 · Steve Lacoss

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      satisfaction rating
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      Get blank screen and error 401 when rating.

      Publicado 31 oct 2021 · Ole Andre Heggdal

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      Automated notification to agent when ticket's been assigned for 24 hours without any updates
      Respondidas
      I would like to set an automation or trigger for a notification/reminder to the assigned agent which should be fired 24 ...

      Publicado 27 oct 2021 · Anette Wold Ylenstrand

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      Do questions really help the bot find articles?
      Respondidas
      I keep hearing that having a question as a title or heading helps the bot find articles better Is this true? How can a...

      Publicado 25 oct 2021 · Rich Andersen

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      Abasing in CSAT
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      Hi All We Found agent can change the CSAT by open Like of survey to another browser and give Good SurveyAre there any w...

      Publicado 24 oct 2021 · Ebram Shehata

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      Rebranding the Answer Bot in the modern web widget
      Respondidas
      Hello, I am in the process of setting up chat for our organization, and I wanted to know how to change the Answer Bot's ...

      Publicado 21 oct 2021 · Hawkeye Area Community Action Program

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