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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Can I use Answer bot across multiple brands?
      Respondidas
      Is it possible to use the Answer bot across multiple brands? It seems via the Channels option you and differentiate bot ...

      Publicado 28 feb 2023 · Charlene Javier

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      Automated article suggestion in Flow Builder
      Hello ! We're wondering if anyone had this issue, and how they've solved it. We're planning to switch from the classic ...

      Publicado 14 oct 2022 · Admin Revops

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      ChatGPT in Zendesk Chat - is it possible already?
      Respondidas
      So, ChatGPT. I'm sure there are many applications that it could be used for, but I guess the Zendesk Chat is the main to...

      Publicado 20 feb 2023 · Kārlis Stenders

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      Chat Bot "Back & Return feature"
      Respondidas
      Greetings,  I'm building a chat bot using Zendesk and realized that there is no "go back" or "return first page" featur...

      Publicado 09 ago 2022 · 김범준

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      Making use of user images in chatbot
      Does anyone know if there is a way for me to get images that the user uploads into the chatbot?  Currently in my flow bu...

      Publicado 22 jul 2024 · shyan yong

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      AutoReply Function is blank
      Hi there,   We are on an enterprise plan and I have admin access but when trying to load up the Autoreply section it is ...

      Publicado 01 jul 2024 · David Green

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      Can we add hyperlinks in Answer Bot？
      Can we add hyperlinks in Answer Bot？

      Publicado 21 jul 2022 · 客服代理M

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      Automations
      Respondidas
      Hi there. I added automation to get feedback from the customers whose ticket is solved and the Hours since solved is 24....

      Publicado 10 ago 2021 · Rustam Samadzade

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      Automation - Issue with replies
      Hi there,  I hope you can help. I have set up an automation for requesters to get a follow up email. I've used tags in o...

      Publicado 22 abr 2024 · Thomas

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      View management for views created via API
      We make heavy use of the proactive tickets app, which creates a new view whenever a campaign gets run. I'd like to preve...

      Publicado 24 abr 2024 · mfg

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