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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      How to Chat bot custom greeting message?
      Respondidas
      I am using chat Bot web widget in my website it's awesome. Now i want to know how i can add my login user name in greeti...

      Publicado 22 nov 2023 · Gagan

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      Enabling Answer Bot on Web Widget (Messaging)
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      Is Answer Bot currently available to use on Web Widget (Messaging) like it is on Web Widget (Classic)?  For example Answ...

      Publicado 24 may 2023 · Alex Garcia

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      Duplicate existing chatbot flowbuilder
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      Is there a way to clone or duplicate the existing chatbot flow builder? 1. I want to test and play around with the curr...

      Publicado 01 abr 2022 · LottieFiles

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      Zendesk Automation Query
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      Hello team, I have added the below automation, however, it is not working as expected. Can anyone please confirm if the...

      Publicado 18 ene 2024 · Sonali Dmello

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      Autoreply with specific articles based on form answers?
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      Is there a way that we can have autoreply give a specific article based on answers to questions in the form? Currently, ...

      Publicado 08 ene 2024 · Phillip Morris

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      Satisfaction ticket field wasn't updated according to the given feedback
      Hi!The ticket attribute called “Satisfaction” has several values: But when I gave feedback with comment, the attribute ...

      Publicado 29 dic 2023 · Kirill Akimov

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      How to create an automation to change status of ticket after a certain period of time?
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      Hello,  I need help creating an automation. Many of my tickets don't receive a response in time and its bulking my pend...

      Publicado 13 dic 2023 · Viorel Parvan

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      Automation to send public reply when new ticket is received
      Respondidas
      Hi ZD community! I would like to create an automation / trigger to send a public reply when a new ticket is first recei...

      Publicado 07 dic 2023 · Nikki Mier

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      AI Bots and hallucinations?
      We are currently interested in implementing an Advance AI (EAP Generative AI specifically) bot in our help centres and b...

      Publicado 01 dic 2023 · Mandy Labriola

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      Bot WhatsApp problem
      Respondidas
      How to make the forms work on WhatsApp and I want to make the bot message delay on WhatsApp. How do I do that?

      Publicado 09 nov 2023 · Guest Experience Admin

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