Búsquedas recientes

No hay búsquedas recientes

Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

Nueva publicación
Mostrar todas
    Ordenar por actividad reciente
      Flow Builder with Chat GPT Bot via Sunshine Conversation?
      Respondidas
      Hi, can I use Sunshine Conversation to build my own bot but still link this somehow back to Flow Builder / Answer Bot i...

      Publicado 22 jun 2023 · Tobias Hermanns

      3

      Seguidores

      1

      Voto

      0

      Comentarios

      Set up a Trigger to Only Send a CSAT Survey if a Certain Custom Field is Set
      Respondidas
      We want to start using CSAT but would like to see if there is a way that CSAT will only get sent out if the agent select...

      Publicado 24 ago 2023 · Kate Horner

      3

      Seguidores

      0

      Votos

      1

      Comentario

      Hang Chats
      In some instances, after the Bot connects customer to an available agent, the chat hangs in the lobby with no notificati...

      Publicado 16 ago 2023 · Cozzeka

      3

      Seguidores

      0

      Votos

      1

      Comentario

      Multiple Bots for Different Pages: Can they be set up?
      Respondidas
      I want to switch from live chat to messaging and use conversational bots, but struggling with some information on how to...

      Publicado 14 ago 2023 · Jeremy Mifsud

      2

      Seguidores

      0

      Votos

      2

      Comentarios

      Answer Bot pulling articles from wrong Help Centre
      Respondidas
      I have Brand A and Brand B I've created an answer bot for Brand B but when I try to link an article only articles from ...

      Publicado 11 ago 2023 · Cristiano Pereira da Costa

      3

      Seguidores

      0

      Votos

      1

      Comentario

      Automation Question - Notification after 2 PM CST
      Respondidas
      Hello, is there a way to have Zendesk send a notification after a specific time has passed (example 2 PM CST)? Our Treas...

      Publicado 08 ago 2023 · Hannah Lucid

      4

      Seguidores

      1

      Voto

      6

      Comentarios

      Best Practice Question - Termed Requester
      Respondidas
      Hello,   We are a B2E support team that was wondering what the best practice for tickets when the requester is no long...

      Publicado 07 ago 2023 · Hannah Lucid

      4

      Seguidores

      2

      Votos

      3

      Comentarios

      CSAT Surveys Validity Timeframe
      Respondidas
      Is there a maximum number of days a customer can respond to a survey?

      Publicado 04 ago 2023 · Ricardo Tolentino

      2

      Seguidores

      0

      Votos

      1

      Comentario

      ChatGPT for private knowledge
      Respondidas
      Anyone have a chatGPT tool that can leverage private knowledge bases? So far my research only yields app that can use pu...

      Publicado 19 jul 2023 · Victoria Thrash

      7

      Seguidores

      0

      Votos

      6

      Comentarios

      Automation for outstanding cases to close after a deadline.
      Respondidas
      Good afternoon, I would like to know which version I can perform automation for pending cases to close after a deadline....

      Publicado 13 jul 2023 · Nathalia Decker

      2

      Seguidores

      1

      Voto

      3

      Comentarios