Búsquedas recientes

No hay búsquedas recientes

Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

Nueva publicación
Mostrar todas
    Ordenar por actividad reciente
      Answer Bot Survey
      Respondidas
      Hello, instead of having votes, if a customer states that their questions were solved or unresolved is there a way to se...

      Publicado 03 ene 2023 · Kandice Allred

      4

      Seguidores

      1

      Voto

      1

      Comentario

      Flow Builder Check user authentication
      Respondidas
      Is there an Zendesk API that i can invoke in the Flow Builder to know whether the current end-user (for which the Bot is...

      Publicado 14 sept 2022 · Gauri Sanil

      2

      Seguidores

      1

      Voto

      0

      Comentarios

      Trigger CSAT Email for Talk Tickets
      Respondidas
      If an end user has both a phone number and their email address in the profile, is it possible to set up a CSAT email tha...

      Publicado 19 dic 2022 · Lara McCaleb

      5

      Seguidores

      0

      Votos

      3

      Comentarios

      Testing answer bot
      Hello!  I'm wondering how do you test a bot flow on messaging before setting it live and available for users? I've tri...

      Publicado 01 dic 2022 · Rebeca

      2

      Seguidores

      0

      Votos

      3

      Comentarios

      Something went wrong on our end. Let’s start again.
      Respondidas
      When the Bot runs an answer and tries to provide an selection of Articles it will show "Something went wrong on our end....

      Publicado 30 nov 2022 · Justin Rader

      4

      Seguidores

      1

      Voto

      2

      Comentarios

      CSAT customization
      Respondidas
      I want to write own HTML code to customize CSAT i tried to write my code in dynamic content after that we get a placehol...

      Publicado 25 nov 2022 · akash kumar

      6

      Seguidores

      0

      Votos

      4

      Comentarios

      Satisfaction Survey Visibility
      Hi! I am implementing the Satisfaction Survey in Zendesk. I have a concern about "Survey" feedback visibility. Can you...

      Publicado 09 nov 2022 · Jennifer Landry

      4

      Seguidores

      0

      Votos

      1

      Comentario

      Answerbot: Tickets auto-solving without customer choosing article
      Respondidas
      Does anyone have an issue with emails that get auto-solved without recipient clicking yes this solved my issue or select...

      Publicado 11 oct 2022 · Stacy Robinson

      2

      Seguidores

      1

      Voto

      1

      Comentario

      CSAT broken Link
      Respondidas
      We set up the CSAT service a while back and it was working fine. recently we have dicovered that the links in the email...

      Publicado 15 sept 2022 · Alan MUNTADAS

      2

      Seguidores

      0

      Votos

      6

      Comentarios

      Chatbot functionality based on FAQ
      Respondidas
      I am trying to create a automated chat bot using Zendesk that provides answer's based on our FAQ. Is this possible?

      Publicado 28 jul 2022 · Praveen

      2

      Seguidores

      0

      Votos

      1

      Comentario