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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Notifying requester of pending comment every N days
      Respondidas
      Hi All, I'd like to know what would be the best automation/notification configuration to simply notify a requester of a...

      Publicado 21 sept 2021 · Patrick Lieu

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      Prevent sending Due Date Reminder on weekend
      Respondidas
      Hello,Using Custom ticket field Date (as a due date), I would like to send notification to agents 1 day before this Due ...

      Publicado 15 sept 2021 · Renaud Croix

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      How do I use keywords to transfer a customer from the chat bot to a live agent?
      The top search terms in our chat bot widget are things, such as "hello, hi, agent, human," etc. These are folks who clea...

      Publicado 07 sept 2021 · Chris

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      Satisfaction Survey
      Hi, I have more than one question about satisfaction survey: 1- Is  satisfaction survey sent to email address only or ...

      Publicado 02 sept 2021 · Hesham Mahmoud

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      Chatbot functionality
      Respondidas
      I am trying to create a chatbot using Zendesk that provides carousels/cards allowing users to select their option and th...

      Publicado 27 ago 2021 · Paul

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      Chatbot Article Reporting
      Respondidas
      Hi Folks - just wondering if other people are reporting on this in a workaround way. Support recommended that I ask here...

      Publicado 18 ago 2021 · Brian Collins

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      Changing wording for the Answer Bot in Web widget
      Respondidas
      Hi!My client who is using Zendesk would like to change the wording that Answer Bot uses for suggesting articles to end-u...

      Publicado 11 ago 2021 · Mia Katarina Andric

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      AnswerBot and Misspellings
      Respondidas
      Is there a solution to help AnswerBot better handle misspellings? For example, a customer asked about our integration wi...

      Publicado 05 ago 2021 · Jeremy Watkin

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      No Survey Tag
      Respondidas
      Hi there, We have an automation set up to solve tickets out after 7 days of no response. We have a separate automation...

      Publicado 27 jul 2021 · Sora Hearts

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      Zendesk Agentless Bot
      Respondidas
      Hi There ! I have used the mobile chat SDK to create a chatbot experience with triggers that helps me create a personal...

      Publicado 23 jul 2021 · Vinay Pandravada

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