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Q&A - AI and automation

Ask your questions, engage in discussion, and find solutions related to Zendesk AI, automations, answer bot, and bot building.

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      Bot Flow Builder Management by APIs
      Respondidas
      Hi, I'm wondering if there is a way (either currently or planned) to access and edit Flow Builder flows with APIs? We'...

      Publicado 10 may 2022 · Cheryl Lane

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      Trigger when a ticket has not been assigned from a group to an individual user within the group
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      We currently have our Level 1 agents assign specific types of tickets to a Level 2 group, and then agents from that spec...

      Publicado 23 jun 2022 · Sara Pearson

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      Adding CSAT to Agent Signature
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      We are looking to embed our CSAT survey into our Agent signature.Typically, this is done through a separate email after ...

      Publicado 27 jul 2022 · Michael Duran

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      Can I do this with Flow Builder
      Hi Is it possible to have button links, on a website, that when clicked, opens the chat function but at another step in...

      Publicado 05 jul 2022 · Darren Blakemore

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      Does "Hours since closed" also catch un-closed tickets?
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      Looking to setup a View that shows all tickets (of specific criteria) that are un-closed or recently closed. Originally ...

      Publicado 23 jun 2022 · Ryan P.

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      Is it possible to check the effectiveness of the answer bot?
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      Hi, Is it possible to somehow check the effectiveness of the answer bot? For example, statistics on how many total use...

      Publicado 10 jun 2022 · Ignas

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      Chatbot customization
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      Hello,  We are using a classic Chatbot in our web site but it's not present in all pages. How is possible to customize...

      Publicado 03 jun 2022 · Freyja

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      Trying to create a trigger that will auto-select a form based on answer bot flow
      Respondidas
      I have opened a ticket with ZD but they've said it will be a few days before I receive a reply so I'm hoping maybe someo...

      Publicado 20 may 2022 · Trudy Slaght

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      CSAT update notification triggers
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      Hello, I have a trigger schema that sends email notifications to agents and admins when a CSAT rating is received from t...

      Publicado 18 may 2022 · David Brown

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      Adding Previous Conversation Directly into CSAT Follow-Up
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      We are looking into putting the previous conversation into our CSAT follow-up.  At the moment we use the placeholder {{...

      Publicado 12 may 2022 · Michael Duran

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