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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Embed contact form on contact page
      Respondidas
      Hi there, we are using the contact form through the web widget on our contact page. That means users need to first open...

      Publicado 01 jun 2021 · Patrick Lemmer

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      Start chat with one visitor
      Respondidas
      Hi. I used zendesk widget chat some years ago. I remember that I was able to trigger chat specifically to one determin...

      Publicado 27 may 2021 · Chaim Ben

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      Internal Chat Option for communicating with other internal teams
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      We are looking for the option to initiate a chat with an internal team (for example Tier 2/ 2nd level support).  We want...

      Publicado 29 abr 2021 · Carmen Paolucci

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      How can I design the widget to what I need?
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      I want to use part of the widget features, that it will provide suggestions when customer put a question. If the custome...

      Publicado 29 abr 2021 · Potter Song

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      Exclude IP-adress from accessing the Chat
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      Hello,  i read this post : https://support.zendesk.com/hc/de/articles/203663706-Beschr%C3%A4nken-des-Zugriffs-auf-Zende...

      Publicado 21 abr 2021 · Daniel Cancarevic

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      Can I send more than name and email in web widget authenticantion?
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      1) In web widget authenticantion, can I add more info than name and email in payload?Reference: https://support.zendesk....

      Publicado 07 abr 2021 · Douglas Franco

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      how can I integrate my Zendesk Chat with articles in Guide ?
      Respondidas
      Hello,  Is anyone have an idea how to have an answer bot but on Zendesk chat, I have tried to integrate it but did not ...

      Publicado 31 mar 2021 · Imane Moujahid

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      Twitter tweeds show in my Email but not direct in Zendesk
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      Hi, I am new to Zendesk and I am trying to set up Twitter.   Now I get Twitter tweeds to my email address. I do not g...

      Publicado 30 mar 2021 · Kundenservice

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      Hiding the Chat widget on mobile devices
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      This is a continuing discussion about the article Hiding the Chat widget on mobile devices in the developer documentatio...

      Publicado 26 mar 2021 · Zendesk Team

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      Help Centre Chat Auto-Populate name, email fields from Redirection
      Respondidas
      I want to auto-populate the name and email field in Help Center Chat Pre Form or Offline Form whenever somebody is comin...

      Publicado 24 mar 2021 · Rishabh Mehta

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