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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      How to hide chat/widget from non-logged in users?
      Respondidas
      I have been wanting to hide the chat/widget from users that are not logged in to the Help Center and have it appear when...

      Publicado 12 feb 2021 · David Nguyen

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      Unread Chats on desktop chatlabel
      Respondidas
      Hi,  I am trying to implement a functionality on desktop site where if the chat popup hidden and a new message arrives,...

      Publicado 19 mar 2021 · Ahsan

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      Chat Widget Question
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      Currently we are trying to disable the widget on our website until we work on some of the chat widget properties and con...

      Publicado 18 mar 2021 · Blake Grant

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      Opening a hidden widget...
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      I would like to add a button on a website that pops up a chat. So the chat should not be available directly on the websi...

      Publicado 18 mar 2021 · René Rübner

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      Zendesk Chat - Android attach file issue
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      To attach file to chat we have method - chatProvider().sendFile(File file, FileUploadListener fileUploadListener); The p...

      Publicado 04 mar 2021 · Станислав Клейников

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      How to keep chat widget collapsed even when an agent is online?
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      Is there a way to make sure the widget stays collapsed/minimized regardless if there is an agent online or not?We alread...

      Publicado 26 feb 2021 · Lucas Lima

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      Allow .har files to be uploaded via chat
      Respondidas
      We have recently launched a new product and one of the troubleshooting steps we have is for our customers to obtain a .h...

      Publicado 25 feb 2021 · David Noland

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      Can I change the positioning of a web widget?
      Respondidas
      On our site we have an idea to put a chat widget in place of the form. We want the widget not to be tied to the bottom r...

      Publicado 24 feb 2021 · Yuliia Bon

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      Customer name in incoming chat
      Respondidas
      Hello!   My company uses the chat option and we love it. One thing we would love to do is to be able to see the name o...

      Publicado 12 feb 2021 · Eric Cheadle

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      FAQ in Zendesk Chat
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      Hello          Can we show complete FAQ (knowledgebase) in zendesk chat?  Currently FAQ appear when i type in search bu...

      Publicado 09 feb 2021 · Pankaj Singh

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