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Q&A - Chat, messaging, and widgets

Ask your questions, engage in discussion, and find solutions related to social messaging channels, live chat, messaging, classic widget, legacy chat, and SunCo.

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      Web Widget: Overwrite the users url
      Respondidas
      Hi, We are utilizing the web widget on our internal site, and are having security issues with the users URL being inclu...

      Publicado 18 ene 2021 · Phil Stewart

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      Chat opener message
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      I have noticed on the various Zendesk support sites that when you open the web widget you immediately get a couple messa...

      Publicado 04 feb 2021 · Scott Franke

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      Zendesk Guide Integration to Chat Widget
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      I have Zendesk Guide Enterprise but when I navigate to Chat--> Settings --> Widget, I don't see the option to modify the...

      Publicado 27 ene 2021 · Torsor Kotee

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      How can I send a message as the user and agent to the web widget?
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      I have a chatbot that I'd like to transfer over to the web widget for a live agent. I need to inject the chat history fr...

      Publicado 22 ene 2021 · Austin Jones

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      Duplicate ticket with social messaging
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      I have some doubts regarding Line OA integration on Zendesk. When a customer contacts our agent via Line OA, it appears ...

      Publicado 22 ene 2021 · Yensira Tantitakurn

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      Downloading past chats
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      I am wondering if it is a possibility to download chat history onto a file separate from Zendesk?  I've had a look on t...

      Publicado 07 ene 2021 · Artisan Furniture

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      Chat integration in my CRM
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      Good morning, I am actually developing a CRM. My client asked me to integrate a chat that would allow logged CRM's use...

      Publicado 04 ene 2021 · Mauro Cassani

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      How to minimize the widget
      Respondidas
      Recently the chat in our website started to appear open like this: We would like it to show like this: I have been...

      Publicado 08 ene 2020 · Vybs

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      Why does the alarm siren go off every time I connect even if I have it disabled?
      Respondidas
      This siren has shaved years off my life as I nearly have a heart attack every time it goes off. It's part of our agent o...

      Publicado 24 sept 2019 · Kelsey H

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      Department Offline Status
      Respondidas
      Background: Our company has several products / services (over 10) that we sell our clients. It is impossible for one tea...

      Publicado 24 sept 2019 · Permanently deleted user

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