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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Call Routing - Direct Dial an Agent
      Respondidas
      I did a search and did not see the specific use case so my apologies ahead of time if this is an "easy", "no brainier" t...

      Publicado 08 may 2017 · Chris Lambert

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      Can hold music be changed?
      Respondidas
      We need more upbeat music while callers are waiting if they don't choose option 1 to leave a message. Are there options?...

      Publicado 15 jul 2016 · Jill MacAfee

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      Is there a way to automatically make abandoned calls into tickets?
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      This would be awesome for us because currently only voicemails are being created as tickets and we have to manually trac...

      Publicado 08 dic 2015 · Heather Brooks

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