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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Voicemail Noise/Transcription Tickets
      We noticed that some of our tickets have voicemails with background noise. The transcription piece transcribes words tha...

      Publicado 12 sept 2024 · Jessica Russell

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      Calls dropping all the time - Agents are suffering
      Hello everyone,   We have been experiencing calls dropping all the time. We changed our wifi, connect agents via cable b...

      Publicado 04 nov 2024 · Bruno Luchetti

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      How to assign a form based on talk line used
      Hello We have multiple talk lines.  Is there a way to do the following? based on which line is called, assign appropria...

      Publicado 28 sept 2024 · Operator AV-1544

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      Unable to Create Channel ID
      Hi Zendesk Support Team,We need to add a new channel ID to attach our new SDK, but it says there is a problem with our T...

      Publicado 12 sept 2024 · Support Team

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      Agent Availability Events on ZAF SDK
      Hello  We need to react to agent availability events on a Zendesk App using ZAF client, we followed the documentation an...

      Publicado 11 sept 2024 · Jorge Silva

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      Zendesk Talk phone number as Google Developer Account support phone number
      I need to establish a developer profile that includes a phone number for end user support. It seems logical to use a Zen...

      Publicado 09 sept 2024 · Abdulqader Haddad

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      Zahlung metod
      Hallo ich  Habe neue k Kart Bank 

      Publicado 27 jul 2024 · Alireza Rasti

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      Scheduling via phone (with auto-attendant)
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      We are setting up Zendesk Talk as part of a Support suite. We'd like customers to be able to make appointments with us a...

      Publicado 05 ago 2024 · Dana Harrison

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      Callback Request Tickets - Team Confusion & Customers Being Called Twice | Tags, Routing, or Any Other Insight Appreciated
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      Hey Zendesk Community! To preface this, I've already discussed this with Zendesk Support, but I'm hoping for some insigh...

      Publicado 26 abr 2024 · Casey Mardix

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      Auto assign incoming calls to an assigned agent.
      I would like to set up a trigger where incoming calls from existing customers are automatically directed to their assign...

      Publicado 31 jul 2024 · Michael Koerner

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