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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Online/Offline Settings overriding Phone Schedules
      Hi Zendesk! I discovered that the phone schedule is not the end-all-be-all. If agents do NOT go offline (accidentally f...

      Publicado 14 feb 2024 · Nastassya

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      How to send an email to a Talk ticket
      Respondidas
      Hey, I'm not clear on how to do if I have a ticket that was initially a phone call and I need to reply with an email lat...

      Publicado 21 abr 2021 · Andre

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      Missed Call Leg
      Hello there! I'm wondering if the report is accurate about agent missed call leg data. I'm showing some agents has 13-20...

      Publicado 09 abr 2023 · Rey Magoncia

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      Language Call routing?
      Respondidas
      Hi, I'm working for a company that deals with calls from different countries in the EU, we have Customer support staff w...

      Publicado 03 nov 2023 · Jamie Mcloughlin

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      Problem with Talk: ticket open in 2 windows browser simultaneously after a call
      Respondidas
      Hi team, I need help because when an agent makes a call using Talk, if Zendesk for business reason is also open in a sec...

      Publicado 29 mar 2024 · Rosa Lo Re

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      wait music
      Respondidas
      Hello completelky new to Zendesk.  It's pretty intuitive - however, I was asked to upload  new MP3s one was for a Wait m...

      Publicado 27 ago 2021 · Peter Francese

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      Is there a way to get inbound and outbound SMS to be on the same ticket
      Respondidas
      Hi there!   Sometimes my team will proactively contact people via SMS, if the person replies it comes through as a bra...

      Publicado 18 ene 2022 · Harley Gilbert-Rolfe

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      Bluetooth earbuds working for everything except Zendesk in a Chrome browser (Continued)
      I followed the steps provided by the team in the following link with no results.  I have tried both Brave and Chrome wit...

      Publicado 28 feb 2024 · Jeremy

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      Which languages does GAI support for Speech to text?
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      Publicado 07 mar 2024 · Hui Lei

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      dissociation of client directories
      Hello, I find myself in a complicated situation I have 2 completely separate lines for 2 antities and in no case, the ag...

      Publicado 08 feb 2024 · svetlana CHITOROAGA

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