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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Best way to temporarily shut down phone lines?
      Respondidas
      Hi there! We're new to Zendesk and are in the process of rolling out Zendesk Enterprise to our team. I'm trying to figur...

      Publicado 14 oct 2022 · John Burke

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      Post Call Survey
      Respondidas
      I would like to add a post call survey for my agents once an inbound call ends. Are there any reference articles for how...

      Publicado 22 sept 2022 · Marques Burgess

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      Allow Talk Admins To Listen to Live Calls
      Respondidas
      Hi There, we are a relatively small organisation and I am the admin and fulfil team leader responsibilities for Zendesk....

      Publicado 14 sept 2022 · Rachel Martin

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      Talk call back request while agents are offline
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      Hi there, we use Zendesk Talk only in offline modus, meaning we only make outgoing calls to customers, but don't offer ...

      Publicado 08 sept 2022 · mokebo Operations

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      Ticket Forms to represent calls and messages
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      We are looking to create a form type that would automatically assign calls to a form named "external call" and for messa...

      Publicado 30 ago 2022 · Jacquelyn Redington

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      Calls not routing correctly
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      Hi, we have the issue that we have multiple lines, so when an agent is making outbound calls and they want to ring the ...

      Publicado 23 ago 2022 · Catriona Jamieson

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      Continuing to have poor reception with ZD Talk
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      Hi everyone!Just seems as the frustration in the quality of our calls never ends! It would be spectacular to connect wi...

      Publicado 04 ago 2022 · Nikki Mier

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      Voicemail with options for the basic business information
      Respondidas
      I would like to check if Zendesk allows merchants to record the basic information of our business such as store informat...

      Publicado 02 ago 2022 · Sangi Mok

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      Why would I use RingCentral Integration instead of Zendesk Talk?
      Respondidas
      I'm working through a Zendesk implementation at my company. We already have a RingCentral implementation, primarily used...

      Publicado 02 ago 2022 · Doug Brown

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      Receiving calls in the Zendesk
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      Yesterday, it became clear to us that we could not receive customers’ phone calls in the Zendesk Mobile App. Only the ch...

      Publicado 29 jul 2022 · David Joris Groenen

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