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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Different Text triggers based on which number is texted
      Respondidas
      We currently have two teams that can receive tickets via text. Is there a way to differentiate the response based on the...

      Publicado 10 ene 2022 · Winston Domingue Jr.

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      Support Phonenumer into Zendesk (Denmark)
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      How do we get our Danish Support phone number into Zendesk in Denmark?

      Publicado 16 feb 2022 · Jorgen Svendsen

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      Incoming tickets via text
      Respondidas
      We allow users to send tickets via test message. Is there a way to attach the user's cell number to their account so we ...

      Publicado 08 feb 2022 · Beth Terry

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      External call transfer - console not popping up
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      When I transfer/forward a call from an outside landline number (a Panasonic mobile device) to our Zendesk Talk-line, the...

      Publicado 04 feb 2022 · Office

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      Non-URL based SMS Survey for Phone (best app?)
      Respondidas
      Hi everyone,  We're looking to survey our Talk customers after their phone call is done. We want to be able to send an ...

      Publicado 20 ene 2022 · Benny Samuel

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      Notifying inbound callers about a known issue
      Respondidas
      We want to be able to notify our customers when there's an ongoing issue. For instance, something may happen that is not...

      Publicado 14 ene 2022 · MineralTree | Support

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      Zendesk microphone volume quiet even with mic volume turned way up
      Respondidas
      Hello,  I will often have periods of time when the person on the other end of the line has a hard time hearing me in ze...

      Publicado 13 ene 2022 · Scott Mossman

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      Talk icon in Support disappears
      Respondidas
      Agents keep reporting an issue with the Talk Icon in Support disappearing.  If they reset their browser then it appears,...

      Publicado 12 ene 2022 · Dana Coffman

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      How to hide call recordings?
      Respondidas
      Hi,  We want to hide call recordings on tickets to agents, how can we do that, is there any workaround to filter those ...

      Publicado 06 ene 2022 · Gerardo

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      How to identify call recordings in tickets?
      Respondidas
      Hi,  How can I identify if a call ticket has a recording? is there a way to add a Tag to filter those tickets? Is ther...

      Publicado 05 ene 2022 · Gerardo

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