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Q&A - Talk and text

Ask your questions, engage in discussion, and find solutions related to SMS, IVR, greetings, recordings, and numbers.

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      Incoming calls cannot be accepted at all times
      Respondidas
      Hello all, Our colleagues in the hotline are reporting strange issues with accepting calls since a few days: Sometimes...

      Publicado 22 dic 2021 · Cedric Easton

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      "Some Talk Features aren't available right now. You can still make and receive calls"
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      For the past few months my team has been reporting issues with losing calls. Below is a screenshot of messages that is d...

      Publicado 02 sept 2021 · Lateika Fox

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      ZenDesk Talk Issues
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      We have multiple agents who work remotely taking call center (Talk) calls in our customer service department.  Many of t...

      Publicado 24 dic 2021 · todd

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      Talk calls ending in Help Center Web Widget
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      Hi there, In our Help Centers, if an end user starts a Digital Line call with us from the web widget, then they navigat...

      Publicado 20 dic 2021 · Jessica Sills

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      Requesters are getting email notifications of phone calls
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      Recently we have found that Requesters are getting email alerts of phone calls. See screenshot below where they are gett...

      Publicado 11 nov 2021 · Sean

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      Inbound reorganization
      Respondidas
      Hi there: When inbounds come in, (calls, emails, or chats) they create a new ticket even if it's from the same user. Fo...

      Publicado 01 oct 2021 · Maher Alkhatib

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      Adding an External Support Phone line to my Zendesk support
      Respondidas
      Hi. I would like to find out how to go about adding an external support line to my zendesk support?  

      Publicado 29 sept 2021 · Gareth Gibbons

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      Talk Status not on newer versions of Zendesk Support mobile app
      Respondidas
      I'm on version 2.15 and I can no longer see the option to set talk status in the support app under settings. My coworker...

      Publicado 23 sept 2021 · Dustin Wham

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      Availability of live captions/transcriptions for Zendesk Talk calls?
      Respondidas
      One of our agents has requested the ability to add auto-generated live captions (or transcripts after the fact as a work...

      Publicado 20 sept 2021 · Scott Pontasch

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      Time tracking for agent shrinkage
      Respondidas
      We use Talk and Monet for WFM. But Talk has very limited statuses for agents. We're looking for an integrated add-on f...

      Publicado 30 ago 2021 · Jeff Mooallem

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