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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      Notification in Support
      Respondidas
      Hello,Is there a way to activate notification other than email notification (like in Facebook) in Support when a Request...

      Publicado 09 ago 2021 · Renaud Croix

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      Viewing and Editing Subscriber Information from within Zendesk Support
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      Hi there, I am currently working on building out our Customer Support System using Zendesk and one of the requirements ...

      Publicado 29 jul 2021 · Aabid Siddique

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      Integrating JIRA in Zendesk- Error
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      Hey all, I'm attempting to integrate JIRA with Zendesk but consistently get the error attached: `Zendesk API error occ...

      Publicado 20 jul 2021 · David Morrison

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      Salesforce Integration : Close tickets from Salesforce and sync status in Zendesk
      Respondidas
      Hello,I would like to know if it is possible to close a ticket directly on Salesforce and report this information so tha...

      Publicado 16 jul 2021 · Julien Lavazy

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      Jira Integration - Count Jira issues created within set time
      Respondidas
      Hey there We had set up the Jira Integration correctly and it's working as expected.And we have Jira issue status sync ...

      Publicado 16 jul 2021 · Nemo

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      Synchronizing user and ticket fields
      Respondidas
      Hi community,   since Zendesk seems to be far from an, in my opinion, normal customer service application, I need...

      Publicado 13 jul 2021 · Sebastian Bornemann

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      Email forwarding from wordpress
      Hello everyone, on our site we have a form created with contact7 that sends emails to our address hello @ Once the requ...

      Publicado 06 jul 2021 · Cube Controls

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      Any suggestions to update due date automatically
      Respondidas
      Hey,  I want to automatically update zendesk due date field based on Jira cloud issue due date field. So when a jira i...

      Publicado 05 jul 2021 · Sidd

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      Push notifications not coming through
      Respondidas
      Hi My colleague has an iPhone and she is not constantly receiving the push notifications for tickets updated or new tick...

      Publicado 05 jul 2021 · Pediatras

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      Parse external ID from mail subject or body
      Respondidas
      Hi. We search for ticket tool which will help us to manage issues send by our corporate customers in to our mailbox.Cus...

      Publicado 03 jul 2021 · Paweł Zdrodowski

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