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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      How do I create reports in Salesforce with Zendesk data?
      Hello, I completed the integration between Salesforce and Zendesk, but I do not see any field or custom report being pul...

      Publicado 14 ago 2024 · Andrea Faria

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      Embedding JSON inside Liquid IF Statement in Zendesk trigger for Webhook
      The objective was to synchronize the "End user" field with an internal field with the same name for its field options. H...

      Publicado 26 abr 2024 · ashdivayus

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      LinkedIn Best Practices
      Respondidas
      Hi Community! I am looking for suggestions or best practice on managing LinkedIn comments/requests. I am aware that Zen...

      Publicado 01 jun 2021 · Danielle

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      Teams <> Zendesk Integration - Agent Status Sync
      Hello,   Does anyone know if there is a way to sync the Agent status between Teams and Zendesk using the integration?

      Publicado 24 sept 2024 · Hannah Lucid

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      DOUBLE CHECK FILE NAME & CCs app
      We previously used an app called DOUBLE CHECK FILE NAME & CCs, which provided a confirmation box showing attachment name...

      Publicado 06 sept 2024 · Prabu P

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      Azure AD Autoprovisioning stopped working
      I have a group in Azure AD called ZenDesk from which agents are set to be auto-provisioned.  Yesterday, I made a change ...

      Publicado 26 abr 2022 · Ian McDougal

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      Secure pre-fill URLs
      We'd like to provide our end users with new request page links where some fields are pre-filled. Due to the pre-fill con...

      Publicado 13 ago 2024 · mfg

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      when call api show failed to load comments occasionally
      Use iOS zendesk SDK version 8.0.0, when call RequestUi.buildRequestList() or RequestUi.buildRequestUi(with: [config]) wi...

      Publicado 08 ago 2024 · Rosalie Chuang

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      Managing sales tax when selling apps in the marketplace via stripe
      Hello,   Selling apps in the marketplace is definitely made easier thanks to the stripe integration. What is the recomme...

      Publicado 11 jul 2024 · Saassle Team

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      How to create 3p apps in Zendesk marketplace that can handle conversations starting from zendesk web and handoff to zendesk /human agent ?
      HelloI want to build an app that can sit in front of human agents over zendesk web chat. I see there are a few of these ...

      Publicado 19 jul 2024 · Swapnil Chavada

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