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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      Empty tickets created when users mention us in their instagram story
      Respondidas
      Hello, Is ti possible to create a trigger or automation that automatically deletes empty tickets created when users men...

      Publicado 01 ago 2022 · Fares

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      Ticket event not working(Attachment Redacted from Comment)
      Attachment Redacted from Comment event link: https://developer.zendesk.com/api-reference/integration-services/trigger-ev...

      Publicado 27 feb 2024 · fahev dalebig

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      Latency Issues: we use Tessitura via Citrix. Is this an issue?
      Hello, We're having Talk latency issues when talking to clients via the browser, usually in the 2-to-3-second range.  W...

      Publicado 01 mar 2024 · sspeed

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      Is their a way to distinguish notification behavior in the support app based / triggered upon by Priority value / entry?
      Hi, customer only wants to be notified via the app if the Priority of the Ticket is 'Urgent'. In all other cases [new ...

      Publicado 01 mar 2024 · walter maldeghem

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      How we can change the nav bar symbol (icon) with app metatdata
      Hi@allI will make different icons for the the nav bar app an select this (Symbol-ID) per Parameters (metadata) in the AP...

      Publicado 28 feb 2024 · Mario Bothge

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      Options to integrate Zendesk with ServiceNow application with restricted access
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      Hi All We have the Zendesk application within our organization and are interested in integrating it with the ServiceNow...

      Publicado 22 feb 2024 · Divya Narula

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      Can Paylocity be added into Zendesk?
      Respondidas
      Howdy! I am being asked by my HR department to see if there is a way to integrate Paylocity into Zendesk?  The thought...

      Publicado 22 feb 2024 · Geoff Ludwig

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      ZIS flow custom action passing and access header values like retry-after
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      A typical ZIS custom state can be passed like this: "xxx": { "Type": "Action", "ActionName": " "Parameters": { }, "Re...

      Publicado 18 ene 2024 · Nawed Farooque

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      Linking child incident tickets from Zendesk into JIRA ticket on parent ticket
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      Does anyone know of a way to link the child incident tickets in Zendesk, to the JIRA ticket number? Our tech group is tr...

      Publicado 25 ene 2024 · AJ Sneed

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       Configuring Zendesk for High-Priority Ticket Notifications in Opsgenie
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      Dear Zendesk Support Team, I hope this message finds you well. I am reaching out to seek assistance with configuring ou...

      Publicado 12 feb 2024 · Shabani

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