Búsquedas recientes

No hay búsquedas recientes

Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

Nueva publicación
Mostrar todas
    Ordenar por actividad reciente
      Updating Domain on Org Change
      Hello Team,    I am looking to solve an issue of having multiple domains for my customers, yet only a single domain in o...

      Publicado 20 sept 2024 · Shane Weber

      1

      Seguidor

      0

      Votos

      1

      Comentario

      Hide a module if a user is not of a specific organization
      Good evening,   i tried to follow the steps described in this article:   https://support.zendesk.com/hc/it/articles/4408...

      Publicado 02 sept 2024 · Alessandro Caldani

      3

      Seguidores

      0

      Votos

      2

      Comentarios

      Bulk Update email addresses
      Respondidas
      Hi.   We are updating our email domain which means all our team member emails need updated.  Is there a way to do this ...

      Publicado 21 mar 2022 · Chris Hardy

      7

      Seguidores

      5

      Votos

      4

      Comentarios

      Bulk upload contacts - multiple contacts upload
      Respondidas
      Hi everyone, How do you manage bulk uploading of contacts via the API? I need to upload 100.000 contacts and I'm not s...

      Publicado 29 abr 2021 · Christos Pazaras

      6

      Seguidores

      1

      Voto

      5

      Comentarios

      Multiple Organizations Mapping
      We're having an issue where I think we have hit a wall. We're a software company and use Zendesk as the support platform...

      Publicado 15 ene 2025 · Daniela

      1

      Seguidor

      0

      Votos

      1

      Comentario

      Show Changed in User Notes - Audit Log
      Is there a way to determine who made notes on a user using the audit log? I have tried searching by actor but nothing co...

      Publicado 31 oct 2024 · Nora

      1

      Seguidor

      0

      Votos

      1

      Comentario

      AAD provisioning of Managers to a custom User field
      Hi  I managed to make a provisioning og managers from AAD to a custom user field.  BUT the manger is shown as their Azur...

      Publicado 22 dic 2024 · Henrik Breinballe Hansen

      2

      Seguidores

      0

      Votos

      1

      Comentario

      Access to personal ticket Views as Admin
      Hi, Is there a way me as admin to access personal views created by agents?  Is it possible to give access to views, on...

      Publicado 21 mar 2022 · Gerardo

      18

      Seguidores

      14

      Votos

      14

      Comentarios

      End user custom fields not updated when end user is created using Azure AD Provisioning
      Hello, We are creating our end user using Azure Entra Id (Azure AD) provisioning. In addition to the standard fields, o...

      Publicado 31 oct 2023 · Regis Litre

      7

      Seguidores

      0

      Votos

      3

      Comentarios

      Trigger to add User custom field data to Ticket custom field
      I have a custom User field name Oilsoft ID. I have a custom Ticket field named Oilsoft ID. I want to inherit the User Oi...

      Publicado 24 sept 2024 · Robert Delbueno

      2

      Seguidores

      0

      Votos

      2

      Comentarios