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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      How to bulk import users with their profile photo ?
      Respondidas
      Hello,Is there a way to include profile photo in a bulk import users ?   Thank you

      Publicado 13 ago 2021 · Renaud Croix

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      Importing Users
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      Is there a way to auto import users from GSuite? I am looking for a way to auto import user details into zendesk, eg or...

      Publicado 10 oct 2021 · Shane Hughes

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      Setting up of user segmentation
      Hello, I would like to ask some clarifying questions related to user view permission and the creation of user segment f...

      Publicado 07 sept 2021 · Aurore R ✌

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      Custom fields on User Profile
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      Hi there, it's not possible at the moment to see custom fields in the user profile on the right hand side of the agent w...

      Publicado 14 oct 2021 · Ana Luisa Santos

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      Finding the tag of a custom organization field
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      Hi Zendesk Community I am facing issue about custom organization field, value and tag. Here an example of one of my cu...

      Publicado 13 oct 2021 · Keven Pepin

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      Assigning a ticket to a different restricted group/person for security reasons
      Respondidas
      Background: My client has many levels of CX personnel, some new and some very experienced. We are a security company. P...

      Publicado 22 sept 2021 · rajesh

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      Can't find Signature Editor
      Respondidas
      For some reason i'm not able to find the section where i can edit the Standard EMail Signature anymore. Either i'm blin...

      Publicado 16 sept 2021 · Sven Winkel

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      When our client's are businesses - how to organize them?
      Hi! We sell software solutions to businesses. Problem is that we have no way to see what Client the end user represents...

      Publicado 07 sept 2021 · Remi A. Netteland

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      Product Tiers and Subset of Users
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      Our company is working on a stripped-down version of our software product that would only be available to a subset of us...

      Publicado 19 ago 2021 · Bryan Collins

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      Merge End User containing External ID With Active Staff User currently missing External ID
      Respondidas
      We've done several mergers and acquisitions.  As a result, we have end users with external IDs, who are also Staff and m...

      Publicado 17 ago 2021 · CJ Romberger

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