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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      HTML in agents signature
      Respondidas
      Hello,I would like to integrate my HTML code of signature in the Agent Signature un Zendesk.Is there a way to do so ?

      Publicado 11 ago 2021 · Renaud Croix

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      I can't add an agent
      Respondidas
      I have paid for 2 agents in chat but the "Enable Agent" button is greyed out.

      Publicado 12 ago 2021 · Matthew Lee

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      How do I edit a customer's name in Zendesk?
      Respondidas
      You'd think this would be simple. But I can't figure it out. I just want to update their name, because the person I'm de...

      Publicado 04 ago 2021 · Service

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      Create new organizations
      Respondidas
      Hi, Does anyone know a way to create a new organization without admin permissions (on a Professional account)? Alternati...

      Publicado 21 jul 2021 · Ira Fridman

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      Agent Cannot Make Public Comments
      Respondidas
      I have an agent that is not able to make public comments. I am able to assign tickets directly to her, she is able to ma...

      Publicado 19 jul 2021 · LaReine Pia

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      Customer can't find certain tickets belonging to his organization
      Respondidas
      Hello, I have a question concerning one of our customers. This customer says he can't find certain tickets belonging to...

      Publicado 19 jul 2021 · Sanne van der Wal

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      Bulk import for updating users' email address fails with Name: too short
      Respondidas
      Hello all, I am trying to bulk import a .csv (correctly formatted) which will update the email address to all of our in...

      Publicado 14 jul 2021 · Lefteris Apostolakis

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      Why are duplicate domain names allowed yet Organization Name must be unique?
      Respondidas
      Just curious, does anyone know why duplicate domain names are allowed to be entered in the Domains field across differen...

      Publicado 09 jul 2021 · Marty Chang

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      User segment based on department
      Respondidas
      Hi On our end users profiles we have a field called department which we have populated with staff or student depending ...

      Publicado 04 jul 2021 · Luke Dobson

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      Download user data to csv
      Respondidas
      Hello, Is there a way to download a list of users who have posted to Gather to a CSV file? Thanks.

      Publicado 28 jun 2021 · Alex Dunne

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