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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Export all end users
      Respondidas
      How would I export a list of all end users in my instance? I don't seem to have access to create a list even though I'm...

      Publicado 26 may 2021 · Laura Inostroza

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      Can i know who created an organisation?
      Respondidas
      Morning folks! We are running on the Enterprise Plan, and my company has A LOT of organizations, most because we use a ...

      Publicado 24 jun 2021 · Pedro Farias

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      Change default sort order of tickets in "Organization" view?
      Respondidas
      Hi all! I searched the interwebs but could not find anything about this, so you are my last resort. The question at hand...

      Publicado 17 jun 2021 · Jonathan Ruh

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      Conditional Fields for User/Orgs?
      Respondidas
      Is there any chance we could see conditional fields implemented for users and orgs? As an admin, I'd love to be able to...

      Publicado 10 jun 2021 · Casey Moore

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      New agent onboarding/Groups set up
      Respondidas
      Hi - we are just onboarding ZD and trying to figure out our groups. Can anyone share any tips on how you have managed gr...

      Publicado 28 may 2021 · Sonja Stojanovski

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      How can an internal user tell whether or not they are signed in?
      Respondidas
      We're using Enterprise. Certain Guide articles are viewable only by internal users, as set by the "Visible to" drop-down...

      Publicado 24 may 2021 · Tom Richards

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      Former user removal
      Respondidas
      I have a user within a customer organization who has one incident logged against his account.  He is no longer authorize...

      Publicado 14 may 2021 · TEDS Inc.

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      Emails Extract/Export
      Respondidas
      Hi,  Would it be possible to extract a batch of customer emails on a document (excel/svg/txt) to be able to run some an...

      Publicado 07 may 2021 · Liza

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      Setting up agent groups
      Respondidas
      I work with a company that has sales agents who need to respond individually to tickets. All tickets should go to the co...

      Publicado 06 may 2021 · Janet McMonagle

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      Stats Manipulation
      Respondidas
      I am puzzled as a supervisor to see an act like this created by an agent but I need proof. The company I work for does n...

      Publicado 05 may 2021 · Kasey

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